[Remote] Member Support Specialist

Note: The job is a remote job and is open to candidates in USA. Medical Guardian is dedicated to empowering members to live life without limits through exceptional service for medical alert device users. As a Member Support Specialist, you will assist members and their families with product activations, troubleshooting, and billing, all within a supportive team environment. Responsibilities Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services Guide callers through troubleshooting, navigating the company site or effectively using the products or services Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete Perform account updates as needed and thoroughly document conversations to keep member records complete and current De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems Be a company brand ambassador, promoting the value of additional products and services during service calls This includes selling add-ons to existing members Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience Meet personal/team qualitative and quantitative performance objectives Perform other duties and responsibilities as assigned Skills We are seeking experienced member service professionals and those who are caring and compassionate to join our team Permanent residency in one of the following states is required: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, TN, WV, and TX only Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future A dedicated private workspace with appropriate internet speed to effectively work from a home setting is required for this role Benefits Paid Time Off available after 60 days. Company Overview Medical Guardian provides medical alert devices for seniors and peace of mind for their loved ones. It was founded in 2005, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is