[Remote] Member Service Representative - Bilingual

Note: The job is a remote job and is open to candidates in USA. S3 Shared Service Solutions, LLC is a Credit Union Service Organization dedicated to delivering world class service. The bilingual Member Service Representative will assist both English and Spanish speaking callers with inquiries related to membership and banking products, ensuring excellent service in a remote contact center environment.ResponsibilitiesAnswers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both English and Spanish speaking member and non-member callersCompletes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environmentHandles calls related to all career path queues including digital, cards, and loans and processes related transactionsFacilitates and translates conversations between Spanish speaking callers and other queues or departments as neededCorresponds with other departments and management through email for additional requests or researchAdditional job-related projects and duties as assigned by managementSkillsBilingual in English/Spanish (conversational Spanish with knowledge of basic banking/financial terminology is preferred)Excellent written and verbal communicationThrives in a fast-paced customer service environmentMust be highly organized and detail orientedAbility to work independently and prioritize work effectivelyAbility to navigate and utilize multiple platforms/computer software simultaneouslyWorks well in a structured and procedure driven position6 months of experience in customer serviceExperience in a remote work environment with dual monitorsBenefitsGroup medical, dental, and vision coverage insuranceGenerous Paid Time OffUp to 11 Paid Holidays Per Year401(k) With Employer Match and Discretionary ContributionEmployee Referral ProgramWellness ProgramsPeer-to-Peer Recognition ProgramCompany OverviewS3 Shared Service Solutions is a banking firm that provides financial and banking services. It was founded in 2012, and is headquartered in Linthicum Heights, Maryland, USA, with a workforce of 201-500 employees. Its website is http://s3cuso.com.



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