[Remote] Member Advocate Specialist

Note: The job is a remote job and is open to candidates in USA. eHealth, Inc. is dedicated to guiding consumers through health insurance options. They are seeking a Member Advocate Specialist to support beneficiaries interested in hospital indemnity products, handling customer inquiries and ensuring a seamless experience during post-enrollment activities. Responsibilities Serve as a key member of a dedicated Hospital Indemnity Plan (HIP) team, providing expert support to beneficiaries focused on hospital indemnity products Verify enrollment of new clients interested in Hospital Indemnity products and complete post-enrollment activities to assist customers in their newly enrolled plan Handle inbound customer service calls from existing members, address mailer campaigns regarding Hospital Indemnity plans, answering questions, resolving issues between carrier and member, and providing information about our complimentary services Identify and resolve member issues efficiently and effectively, ensuring a positive experience Assist members with questions related to their current plan, explain benefits included in their plan and how to use them Sell new Hospital Indemnity and Medicare Advantage plans, if needed Perform outbound calls from a dialer and complete post-enrollment activities along with helping members utilize their plan benefits included in their plans Accurately use the on-screen script and tools provided to help find client information, answer questions about our member’s plan, and efficiently document notes and outcome of the interaction Demonstrate eHealth’s values in your behaviors, practices, and decisions Skills Ability to obtain your resident state health insurance license or currently possess an active health insurance license Ability to work a shift between 5:00 AM – 6:00 PM PST Monday through Friday and work overtime, weekends, and holidays as needed Strong organizational, interpersonal, and communication skills Ability to handle high call volumes and manage multiple tasks simultaneously High level of integrity and customer focus Comfortable with desktop computers, including knowledge of Office applications and web browsing Benefits Milestone bonuses Comprehensive training and support A positive and collaborative work environment The opportunity to make a meaningful impact on our member community Company Overview We’re Matchmakers. For over 25 years, we’ve helped millions of Americans find the healthcare plan that fits their needs at a price they can afford. It was founded in 1997, and is headquartered in Mountain View, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship eHealth, Inc. has a track record of offering H1B sponsorships, with 10 in 2026, 21 in 2025, 22 in 2024, 23 in 2023, 49 in 2022, 31 in 2021, 18 in 2020. Please note that this does not guarantee sponsorship for this specific role.