[Remote] Medicare Benefit Advisor - Licensed (Remote)

Note: The job is a remote job and is open to candidates in USA. WTW is a company that provides insurance solutions and is seeking a Medicare Benefit Advisor to assist Medicare-eligible participants nationwide. The role involves consultative sales, helping participants select and enroll in insurance plans, while maintaining a high level of customer service through phone interactions. Responsibilities Successfully complete all required certifications to represent state-specific and national insurance carriers Support early outreach efforts to new members by making outbound and outreach calls with members to introduce WTW, collect and verify members information, and set an appointment for AEP Spend approximately 80% of your scheduled shift during AEP (Oct-Dec) engaged in phone conversations with participants, while consistently meeting or exceeding established efficiency, quality, and sales performance standards Use a consultative sales approach to listen to and assess each Medicare eligible participant’s need Conduct eligibility and needs analysis to determine suitable plan options Clearly explain the costs and benefits of multiple insurance plans using an empathetic and professional communication style Make plan recommendations based on participants’ individual needs and assist the participant in the decision-making process Maintain professionalism and patience with each caller. You will receive scheduled appointment calls along with first time callers Collaborate with team members and contribute to a positive, diverse call‑center environment Adhere to all legal regulations Skills Active Resident State Life and Health Insurance license is required High School Diploma or GED required Ability to understand and comply with all agent appointment and carrier certification requirements necessary to represent state-specific and national insurance carriers Ability to communicate professionally and courteously Ability to read, analyze, and interpret insurance documents, detailed correspondence, procedure manuals, insurance applications, and policies You are excited to learn new things, have strong computer skills, and are self-motivated to always improve You have patience and the ability to listen and recognize the needs of participants, even when they are unable to clearly articulate what is important to them You are able to change your communication style based on the region of the call, the client, and the medical needs of the caller You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone You will be required to complete an extensive background check in order to be licensed as a Benefit Advisor All applicants must have a dedicated, confidential, distraction-free workspace The applicant will secure and be responsible for paying their own internet expenses to include the following requirements: Minimum download speed: 100 Mbps, Minimum upload speed: 10 Mbps, A Wired Ethernet connection that meets upload and download speed requirements as noted above, A personal smart phone or other device capable of downloading authentication apps for secure VPN access The ability to work assigned shift times, including scheduled breaks and lunches Experience using Microsoft Office is preferred, with ability to multi-task between multiple screens and windows all while answering questions on the phone Ability to learn new proprietary computer systems Experience in a needs-based sales role, preferred Life/Health Insurance certification a plus Benefits Significant incentive earning potential during the Medicare Annual Enrollment Period (Oct-Dec) Monthly bonuses & incentives Robust WTW compensation and benefits package Competitive hourly rates Team competitions, and raffles Company Overview WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth. It was founded in 1828, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is