[Remote] Medical Records & Authorization Coordinator

Note: The job is a remote job and is open to candidates in USA. Dreem Health is a leading digital sleep clinic dedicated to improving sleep health through innovative technology and expert care. As a Medical Records & Authorization Coordinator, you will ensure the seamless flow of clinical information and support timely patient care by managing medical records requests and insurance pre-authorizations. Responsibilities Manage fax and mail intake Process medical records requests Complete insurance pre-authorizations Handle documentation, correspondence, and authorization requests accurately and efficiently Skills Prior experience with pre-authorizations and insurance authorizations; experience in sleep medicine (e.g., PSG, Home Sleep Testing, PAP therapy, GLP-1 therapy) is a plus Familiarity with electronic medical records (EMR/EHR) or other healthcare database systems Confidence navigating digital tools and multitasking in a fast-paced, dynamic and collaborative environment Ability to work autonomously while interacting effectively with healthcare providers, and payors Foundational understanding of Insurance Authorization process, medical record management A genuine commitment to deliver high-quality patient care and contributing to better access and patient outcomes Completion of a Medical Assistant program or equivalent healthcare experience Excellent customer skills with an ability to multitask in a fast paced environment High level of empathy and understanding of patients' needs as you strive to provide exceptional patient service and support throughout their care journey Benefits Comprehensive health benefits (medical, dental, vision) 401(k) with company match 20 days PTO + 10 paid holidays + sick leave FREE One Medical membership Internet reimbursement Company Overview Most people with sleep disorders never get treated. It’s not because they don’t want help. It’s because the system is slow, fragmented and confusing. It was founded in undefined, and is headquartered in California, Kentucky, USA, with a workforce of 11-50 employees. Its website is