Remote Medical Email Support Agent

Behavior Interventions, owned and operated by Board Certified Behavior Analysts, was founded in 2006. We pride ourselves in delivering quality services and our sincere commitment to improving the lives of those we serve. Our mission to improve our client’s lives starts with ensuring our employees have a safe and innovative environment to flourish. Our staff are provided with the tools to learn and advance within the field of Applied Behavior Analysis and within our organization through regular team and individual supervision meetings and ongoing training opportunities. Behavior Interventions, Inc. is a leading provider of behavioral health services dedicated to improving the lives of individuals and families. Our team is committed to delivering compassionate and innovative support, helping clients navigate their unique challenges through a range of therapeutic services. We pride ourselves on fostering an inclusive and collaborative work environment that empowers our staff to excel in their roles. • *Key Responsibilities:** • Respond to and manage incoming medical inquiries via email, providing accurate and courteous support to clients and stakeholders. • Collaborate with healthcare professionals to ensure comprehensive and timely responses to client needs. • Maintain and update client records and databases to ensure data accuracy and privacy compliance. • Assist in troubleshooting and resolving client issues, escalating complex cases when necessary. • Provide feedback to management on common client concerns to help improve service delivery processes. • *Required Skills and Qualifications:** • Associate's degree in a relevant field; bachelor's degree preferred. • Excellent written communication skills, with a strong attention to detail and grammar. • Experience in a customer service or support role, preferably in a medical or healthcare setting. • Familiarity with electronic health record (EHR) systems and medical terminology is a plus. • Strong problem-solving skills and the ability to work independently in a remote environment. The pay range for this role is: 65,000 - 70,000 USD per year(Remote (New York, New York, US)) Apply tot his job Apply tot his job