[Remote] Mandarin-Speaking Escrow Administrator

Note: The job is a remote job and is open to candidates in USA. SeedTrust Escrow is a leading technology-enabled escrow fund manager for egg donation and surrogacy, seeking a Mandarin-Speaking Escrow Administrator. This role is crucial in providing exceptional customer service and supporting the escrow department to ensure seamless operations and a positive client experience.ResponsibilitiesServe as the welcoming face and voice of SeedTrust, providing exceptional customer service to all clientsAct as a trusted advocate for our clients, addressing their inquiries, questions, and concernsRespond to and address all customer service inquiries promptly, providing clear and accurate information to ensure a positive client experienceGenerate detailed reports for clients, intended parents, and surrogates as required, ensuring accuracy and clarity for all parties involvedResolve matters promptly and ensure clients feel valued and supported during all phases of their journeyCreate new surrogacy escrow accounts for intended parents and surrogatesHelp clients become proficient with our system by guiding them through account setup, portal navigation, and connecting with the escrow teamAssist in email inbox maintenance and delegating tasks across team membersSkillsExceptional organizational skills and attention to detailCan inspire and motivate your team membersComfortable giving and receiving feedbackAdapt to changing priorities and work effectively in a fast-paced environmentExcel in delivering outstanding customer serviceBenefitsMedicalDentalVision benefitsLife insurance401kUnlimited Paid Time OffCompany OverviewSeedTrust Escrow is an online escrow fund management platform for surrogacy and egg donation. It was founded in 2015, and is headquartered in West Palm Beach, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.seedtrustescrow.com.



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