[Remote] Lead Professional Services Consultant, ACE

Note: The job is a remote job and is open to candidates in USA. Dynatrace is a leader in unified observability and security, seeking a Lead Professional Services Consultant to manage enterprise rollout programs for strategic customers. The role involves overseeing project delivery, ensuring stakeholder alignment, and driving adoption of Dynatrace’s solutions to maximize business value.

Responsibilities
• Manage end-to-end enterprise rollout programs for up to two strategic customers, using an enterprise program management framework aligned with PMI standards
• Establish program governance that includes executive sponsorship, decision-making forums, operational cadence, success metrics, and reporting on a weekly, monthly, and quarterly basis
• Create and maintain an integrated delivery roadmap that connects customer priorities to Dynatrace services, including Velocity, Architecture, Innovation, AppSec, Extensions, and Business Insights
• Facilitate strategic planning workshops and advanced use-case accelerators to promote adoption, operational readiness, and sustainable change
• Coordinate delivery across Dynatrace Consultants/Architects, Support, Product, and customer teams; actively remove obstacles and manage dependencies
• Align partners and co-delivery teams to ensure a cohesive approach, clear ownership, and consistent quality
• Manage scope, risks, issues, decisions, and change control to keep complex programs on track and stakeholders aligned
• Ensure proper resourcing and execution quality; collaborate with service leadership to address gaps and implement necessary improvement plans
• Translate technical progress into executive-level outcomes such as time-to-value, reliability improvements, automation gains, reduced mean time to recovery (MTTR), and return on investment (ROI)

Skills
• Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or equivalent experience
• 4+ years in technology consulting, enterprise software delivery, or equivalent experience leading complex customer engagements
• Program and Project Management Experience
• Delivery leadership in observability, monitoring, platform adoption, or enterprise transformation programs
• Ability to connect with business and IT stakeholders at all levels and translate their needs into an executable plan
• Excellent communication skills, including executive storytelling, precise documentation, and facilitation of complex stakeholder groups
• Strong understanding of enterprise rollouts and adoption strategies, with the capacity to provide clear implementation and operational guidance
• Experience with cloud technologies, application development, IT service management (ITSM), and DevOps practices; a Dynatrace certification is a plus
• Training and/or certification in program or project management (PMI, PgMP, PMP, PRINCE2). PMI or PRINCE2 certification is a plus

Benefits
• Unlimited personal time off
• Employee stock purchase plan
• Reward system
• Medical/dental benefits
• Company matching 401(k) plan for retirement

Company Overview
• Dynatrace delivers answers and intelligent automation from data. It was founded in 2005, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is https://www.dynatrace.com.

Company H1B Sponsorship
• Dynatrace has a track record of offering H1B sponsorships, with 14 in 2025, 25 in 2024, 15 in 2023, 23 in 2022, 23 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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