[Remote] Lead Insights Analyst, Customer Insights
Note: The job is a remote job and is open to candidates in USA. Grow Therapy is on a mission to serve as a trusted partner for therapists and patients in mental healthcare. The Lead Customer Insights Analyst will work with Operations and Cross-Functional Leadership to enhance the customer experience by analyzing sentiment data, identifying opportunities for improvement, and presenting actionable insights to stakeholders.
Responsibilities
• Analyzing customer sentiment data collected from internal users & external audiences to identify pain points & opportunities
• Pulling internal data across different data sources to size impact on KPIs
• Creating presentations that combine quantitative findings with qualitative insights
• Working with various Business Operations stakeholders on identifying key questions, translating to a project plan, and sharing back findings & recommendations
Skills
• 4+ years of experience in an analytical role
• Intermediate SQL skills
• Some experience with dashboarding software
• Healthcare experience in either the patient, provider, or payor spaces
• Experience working with projects that use data to drive improvements in customer experiences
• Love building presentations & data visualizations – telling both the customer story and the business impact
• Experience working with survey data, including dashboarding longitudinal survey data
• Experience/exposure in process/journey mapping, stakeholder ideation & design thinking workshop facilitation, survey methodology, or conducting primary research with customers
• Background in quantitative UX research & insights
• Background in data analytics with strong presentation & communication skills
Benefits
• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Company Overview
• Grow Therapy is an online therapy platform reimagining access to high-quality, insurance-covered mental healthcare. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://growtherapy.com.
Company H1B Sponsorship
• Grow Therapy has a track record of offering H1B sponsorships, with 3 in 2025, 4 in 2024, 3 in 2023. Please note that this does not guarantee sponsorship for this specific role.
Apply Now
Apply Now
Responsibilities
• Analyzing customer sentiment data collected from internal users & external audiences to identify pain points & opportunities
• Pulling internal data across different data sources to size impact on KPIs
• Creating presentations that combine quantitative findings with qualitative insights
• Working with various Business Operations stakeholders on identifying key questions, translating to a project plan, and sharing back findings & recommendations
Skills
• 4+ years of experience in an analytical role
• Intermediate SQL skills
• Some experience with dashboarding software
• Healthcare experience in either the patient, provider, or payor spaces
• Experience working with projects that use data to drive improvements in customer experiences
• Love building presentations & data visualizations – telling both the customer story and the business impact
• Experience working with survey data, including dashboarding longitudinal survey data
• Experience/exposure in process/journey mapping, stakeholder ideation & design thinking workshop facilitation, survey methodology, or conducting primary research with customers
• Background in quantitative UX research & insights
• Background in data analytics with strong presentation & communication skills
Benefits
• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Company Overview
• Grow Therapy is an online therapy platform reimagining access to high-quality, insurance-covered mental healthcare. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://growtherapy.com.
Company H1B Sponsorship
• Grow Therapy has a track record of offering H1B sponsorships, with 3 in 2025, 4 in 2024, 3 in 2023. Please note that this does not guarantee sponsorship for this specific role.
Apply Now
Apply Now