[Remote] Jr. Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. CIMcloud is a rapidly growing software development company that provides a cloud-based CRM and B2B e-commerce platform. They are seeking a Junior Customer Success Manager to support customer satisfaction and retention efforts while managing a smaller book of business and assisting senior CSMs in various customer engagement activities. Responsibilities Support senior CSMs in the management of key accounts by preparing for meetings, compiling insights, and assisting with follow-up actions Maintain strong relationships with an assigned book of smaller or lower-complexity accounts Conduct check-ins and touchpoints with customers to support their ongoing success and gather feedback Monitor and respond to customer inquiries, coordinating with internal teams as needed Monitor overall health of customer projects being delivered by our Services Delivery team to support healthy CSAT scores Surface common themes, feature requests, or pain points to senior CSMs and internal stakeholders Document customer feedback and contribute to internal knowledge sharing for continuous improvement Assist in the creation and delivery of onboarding, training, and enablement resources Help customers adopt platform features by providing support materials and guidance Assist in tracking customer adoption and usage trends Triage and log customer issues and ensure they are routed to the appropriate internal teams Follow up on resolution status and maintain communication with customers when needed Support escalation efforts led by senior CSMs Maintain accurate customer records Assist in compiling customer success metrics and health indicators Support reporting efforts related to NPS, CSAT, and adoption benchmarks Monitor customer signals and usage patterns that may indicate growth opportunities Queue up leads and opportunities for the Account Management team to pursue Assist in preparing context and documentation for internal AM handoffs Skills 1–2 years of experience in Customer Success, Client Services, or a related customer-facing role in a SaaS or B2B environment Strong communication and interpersonal skills Customer-focused mindset with a desire to learn and grow in the Customer Success field Basic understanding of customer success principles and SaaS business models Organized and detail-oriented with strong time management skills A proactive mindset with a desire to learn and grow Comfort with technology and tools (CRMs, spreadsheets, dashboards) A genuine interest in solving problems and helping customers succeed SaaS: 2 years (Required) B2B sales: 2 years (Required) Exposure to the CIMcloud platform or similar B2B eCommerce systems Experience supporting onboarding or customer training initiatives Experience with tools like HubSpot Interest in account growth and lifecycle management Enthusiasm for cross-functional teamwork and continuous learning Benefits 401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Paid time off Tuition reimbursement Vision insurance Company Overview CIMcloud is a software application that offers ERP solutions for business and customer interaction management to track business performance. It was founded in 1999, and is headquartered in Greenville, South Carolina, USA, with a workforce of 51-200 employees. Its website is