[Remote] IVR & Cyara Automation Tester - R01558506

Note: The job is a remote job and is open to candidates in USA. Brillio is seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions. Responsibilities • Test Automation & Execution • Design and maintain automated test scripts for Amazon Connect call flows • Use Cyara to simulate real-world voice interactions and stress-test IVR components • Validate performance and functionality of contact center solutions • Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations • Test Management & Reporting • Develop and manage test cases, plans, and suites using QTest • Track defects, analyze test results, and report quality metrics • Collaborate with QA and development teams to resolve issues and improve testing processes • Collaboration & Continuous Improvement • Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline • Participate in agile ceremonies and contribute to refining testing strategies • Stay updated on testing trends and best practices • Documentation & Compliance • Ensure all test documentation is complete and adheres to industry standards • Contribute to technical documentation and internal training materials Skills • 5+ years of experience in software testing with a focus on automation • Hands-on experience with Amazon Connect and IVR testing • Proven expertise in Cyara for automated contact center testing • Experience with QTest for test case and defect management • Proficiency in scripting languages like Python, Java, or JavaScript • Familiarity with API testing and CI/CD integration • Strong analytical and communication skills • Experience with additional automation tools and frameworks • Knowledge of broader AWS services • Certifications in software testing or QA Company Overview • Brillio is a technology consulting and technology services company focused on the implementation of digital technologies. It was founded in 2014, and is headquartered in Santa Clara, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship • Brillio has a track record of offering H1B sponsorships, with 258 in 2025, 240 in 2024, 281 in 2023, 314 in 2022, 196 in 2021, 406 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job