Remote IT Support Specialist - $35/Hour
Join our dynamic team at American Airlines as a Remote IT Support Specialist, where you'll have the freedom to work from anywhere and enjoy a competitive salary of $35/hour. As a key member of our collaborative team, you'll utilize your diverse skillset to drive success and deliver exceptional support to our clients.
We're committed to rewarding talent and offer a comprehensive total rewards package. If you're passionate about IT and customer service, and are looking for a challenging and rewarding role, we encourage you to apply.
Introduction
Are you ready to explore a world of possibilities and grow your career with a leading airline? At American Airlines, we offer a unique opportunity to develop your skills, travel the world, and become the best version of yourself. As a Remote IT Support Specialist, you'll be part of our innovative IT team, working together to deliver exceptional support and resolve complex technical issues.
What You'll Do
Providing first-level issue troubleshooting via phone for all hardware and software supported by our systems
Resolving issues that can be solved via phone and referring more complex issues to certified support experts
Offering first-level support to end-users for PC hardware and Network (Windows 7/Windows XP environments) and Mainframe (UNIX/IBM) environments
Conducting issue determination for IT areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, and more
Collaborating with internal and external support teams and third-party vendors to identify and address core issues
Reproducing or replicating customer issues to determine root causes
Maintaining daily awareness of outages and issues system-wide
Escalating incidents to escalation teams to ensure customer resolution
Providing timely communication (verbal or written) to Level 2 support or other management personnel as needed
Requirements
To be successful in this role, you'll need:
Technical degree and/or equivalent experience
Help Desk or potential customer service experience
Troubleshooting experience with service desk environments
Knowledge and/or experience with internal server/mainframe applications, such as Offers, QIK, IBM/TSO/TPX, and Staff
Preferred qualifications include:
Apple certification (Apple Genius)
A+ Certification
Skills and Qualifications
We're looking for candidates with:
Strong interpersonal, written, and verbal communication skills
Ability to multitask in a fast-paced environment
Strong problem-solving and analytical skills
Join our team and take your career to new heights! If you have the skills and passion we're looking for, please submit your application today.
Apply Now
Apply Now
Apply Now
We're committed to rewarding talent and offer a comprehensive total rewards package. If you're passionate about IT and customer service, and are looking for a challenging and rewarding role, we encourage you to apply.
Introduction
Are you ready to explore a world of possibilities and grow your career with a leading airline? At American Airlines, we offer a unique opportunity to develop your skills, travel the world, and become the best version of yourself. As a Remote IT Support Specialist, you'll be part of our innovative IT team, working together to deliver exceptional support and resolve complex technical issues.
What You'll Do
Providing first-level issue troubleshooting via phone for all hardware and software supported by our systems
Resolving issues that can be solved via phone and referring more complex issues to certified support experts
Offering first-level support to end-users for PC hardware and Network (Windows 7/Windows XP environments) and Mainframe (UNIX/IBM) environments
Conducting issue determination for IT areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, and more
Collaborating with internal and external support teams and third-party vendors to identify and address core issues
Reproducing or replicating customer issues to determine root causes
Maintaining daily awareness of outages and issues system-wide
Escalating incidents to escalation teams to ensure customer resolution
Providing timely communication (verbal or written) to Level 2 support or other management personnel as needed
Requirements
To be successful in this role, you'll need:
Technical degree and/or equivalent experience
Help Desk or potential customer service experience
Troubleshooting experience with service desk environments
Knowledge and/or experience with internal server/mainframe applications, such as Offers, QIK, IBM/TSO/TPX, and Staff
Preferred qualifications include:
Apple certification (Apple Genius)
A+ Certification
Skills and Qualifications
We're looking for candidates with:
Strong interpersonal, written, and verbal communication skills
Ability to multitask in a fast-paced environment
Strong problem-solving and analytical skills
Join our team and take your career to new heights! If you have the skills and passion we're looking for, please submit your application today.
Apply Now
Apply Now
Apply Now