[Remote] Internal Client Service Representative

Note: The job is a remote job and is open to candidates in USA. Medavie Health Services is a national health solutions partner dedicated to improving the wellbeing of Canadians. They are seeking an Internal Client Service Representative to support internal client-facing responsibilities, manage the group sales and service lifecycle, and ensure a seamless experience for clients and advisors.ResponsibilitiesServe as a primary contact for clients, advisors, and consultants, resolving both basic and complex inquiries with professionalism and accuracyInterpret contracts and financial agreements to address disputes and support clients with union-related concernsCollaborate with the new business installation team to set up new groups, including online enrolment and reporting tasksLead communication planning for new and existing clients, creating custom educational materials in coordination with brand and marketing teamsDeliver Group Administrator training sessions, including for Third Party Administrators, covering systems, products, invoicing, and insurance guidelinesDevelop and execute a proactive service strategy for your block of business, promoting Medavie’s services and technologyRepresent Medavie at in person and/or virtual finalist presentations, trade shows, wellness fairs, and client education sessions, tailoring presentations to audience needsSkillsPost-secondary education in a related field or equivalent experience1–3 years of experience in group insurance, with a solid understanding of health, dental, life, and disability plansValid driver's license and willingness to travel (minimal travel)Strong commitment to client service and relationship-buildingExcellent time management, attention to detail, and organizational skillsConfident public speaker with presentation experienceProficient in Microsoft Office Suite, Salesforce, and WebExProgress toward or completion of an insurance designation is an assetBilingualism (French/English) is considered an assetBenefitsPerformance-based incentive programsCompany OverviewMedavie Health Services is a health care delivery company that provides clinical training, emergency and non-emergency medical services. It was founded in 2006, and is headquartered in Dartmouth, Nova Scotia, CAN, with a workforce of 1001-5000 employees. Its website is https://medaviehs.com/.



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