[Remote] Insurance Sales and Service Representative I - Bilingual

Note: The job is a remote job and is open to candidates in USA. GM Financial is building a unique Insurtech business aimed at transforming the auto insurance experience. The Insurance Sales and Service Representative I - Bilingual role involves delivering insurance quotes, providing high-level support for policy servicing, and enhancing customer satisfaction through exceptional service and collaboration across departments.ResponsibilitiesProvide insurance quotes using a consultative sales approach and close sales effectivelyDeliver high-level support on coverage, billing, renewals, endorsements, and policy servicingEnhance customer satisfaction and retention through exceptional service, issue resolution, and proactive follow-upCollaborate across departments and represent OnStar Insurance professionally while executing leadership-driven processesSkillsProficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and proceduresMust embrace company principles and demonstrate understanding of OnStar Insurance and GM Financial's cultureAbility to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experienceExcellent interpersonal, written, and oral communication skills which includes exceptional active listening skillsStrong analytical and problem solving skills with an action-oriented mindsetAbility to work independently and use sound judgment in relation to handling customer inquiries and complaint resolutionProactively manage time while balancing assigned accounts/tasks with minimal supervisionStrong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiriesAbility to type a minimum of 40 words per minuteProven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior managementMust hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State0-2 years of customer service experienceHigh School Diploma or equivalentBachelor's Degree or equivalent combination of education and experienceMust be able to work a flexible schedule to include evenings, weekends, holidaysOccasional overtime or split shifts may be requiredFluent in English and SpanishSales and Customer Service ExperienceBenefits401K matchingBonding leave for new parents (12 weeks, 100% paid)Tuition assistanceTrainingGM employee auto discountCommunity service payNine company holidaysCompany OverviewGM Financial is the captive finance company and a wholly-owned subsidiary of General Motors Company. It was founded in 1992, and is headquartered in Fort Worth, Texas, USA, with a workforce of 5001-10000 employees. Its website is https://www.gmfinancial.com/.



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