Remote Incident Response Tech Lead

Join FusionTek as an Incident Response Technical Lead, providing high-touch technical management for incident response projects and communicating with clients and stakeholders. You'll be responsible for technical management, decision-making, and escalation point for clients and team members. Excellent communication, technical, and leadership skills are required.RequirementsExcellent comprehension and communication in the English languagePrevious experience leading a technical teamKnowledge of Office 365 / Azure cloud servicesKnowledge of Active DirectoryKnowledge of complex networking troubleshooting (VLANs/routing/subnetting/packet captures)Broad understanding of how operating systems workKnowledge of advanced OS troubleshooting (boot issues/corruption of profiles/OS files)Comfortable working in different OSs, both in CLI and GUISQL DB knowledge is a plusKnowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes)Experience troubleshooting ingress/egress issuesComfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.)Strong comprehension of system architecture (i.e. - how servers’ function, what their roles are, etc.)Understanding of the elements of network and system performanceTime management skills are crucial to your success in this roleSuperb verbal and written communications skills are a mustDemonstrated skillset through industry certifications or an agreed upon plan to obtain themPrevious recovery / remediation experience a plusExperience working in a ticketing system is preferred, with Autotask experience a plusBenefitsSalary range – R800,000 to R950,000Quarterly bonus eligibility based on specific KPIs.Educational reimbursement for certification tests and company supplied training resourcesOriginally posted on Himalayas

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