[Remote] Inbound Sales Advisor

Note: The job is a remote job and is open to candidates in USA. TDS Telecom is dedicated to connecting people through cutting-edge fiber internet technology. They are seeking an Inbound Sales Advisor to contribute to their consumer strategy by providing exceptional customer service and achieving sales goals through effective communication and product knowledge.ResponsibilitiesDelivers sales results by providing exceptional customer serviceExceeds or meets monthly sales goals of strategic products such as but not limited to, Voice, High Speed Data, TV, and Internet Content Product OfferingsConsults with customers on service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better valueMaintains and grows existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, downgrades, and other miscellaneous inquiriesIs responsible for reselling customers on the benefits of having TDS service and subsequently protecting existing revenueKeeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales GoalsMaintains regular attendance and promptness for workSpecial Projects as assigned by SupervisorSkills6+ months experience in a sales role2+ years' experience using a PC with various software packagesMust follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs6+ months experience in a fast-paced environment managing multiple tasks6+ months experience working with detailed dataDemonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their serviceAbility to meet or exceed sales goalsAbility to handle a high volume of phone calls in a structured, contact center environmentUnderstanding of the telecommunication industryUnderstanding of telecommunication products and servicesExcellent interpersonal communication skills (i.e., verbal, written, listening)Problem solving skills (i.e. customer complaints, competitive issues)Successful completion of classroom training will be requiredDemonstrated success in a competitive sales environmentAble to Work Overtime with Advance NoticeAbility to Work shift with ending time of 10 p.m. CST and a Saturday RotationBenefitsMedical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness ProgramsShort-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer TimeCompany OverviewTDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S. It was founded in 1969, and is headquartered in Madison, WI, US, with a workforce of 1001-5000 employees. Its website is http://www.tdstelecom.com.



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