[Remote] Inbound Customer Service Agent-Bodewell Remote

Note: The job is a remote job and is open to candidates in USA. GE Appliances, a Haier company, is the fastest-growing appliance company in the U.S. They are seeking an Inbound Customer Service Agent to provide support to GE Appliances Owners, focusing on sales and service while balancing customer service and inbound sales. Responsibilities Handle high-volume inbound calls that combine customer service with inbound sales Identify opportunities to upsell products, services, warranties, and memberships while delivering a positive customer experience Provide product information, registration support, as well as service, parts, delivery, and dealer location inquiries Provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions Proactively provide feedback to Quality and Training to help keep training processes and materials updated Adhere to safety policies and procedures to ensure a safe work environment for all Support other parts of the business, such as directed Other duties as assigned Skills One-year relevant working experience in a customer service or sales environment Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner Requires a high degree of concentration and attention to detail to manage daily activity Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once Ability to effectively work at home Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord) A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues Internet Speed Requirements: Ping 50 Mbps or lower, Download 50 Mbps or higher, Upload 15 Mbps or higher Passion for helping customers and problem-solving Flexible with the ability to take direction from management yet work independently to achieve goals Active listening skills and the ability to ask questions Conflict resolution skills; negotiation skills; and time management skills Flexibility, being the ability to adapt to change Critical thinking skills Desire to work in a team environment towards common goals Ability to remain calm and show empathy while handling challenging customer concerns Benefits Paid on-the-job training and mentoring Work-from-home opportunity (equipment provided) No weekend shifts Paid time off Medical, dental, vision, and prescription benefits eligibility on day one of employment 401(k) program with company match Short-term and long-term disability Life insurance Appliance discount program Tuition reimbursement Gym membership reimbursement Career growth opportunities Company Overview At GE Appliances, a Haier company, we come together to make good things, for life. Headquartered in Louisville, Kentucky, we are a leading U.S. It was founded in 2001, and is headquartered in Louisville, Kentucky, USA, with a workforce of 10001+ employees. Its website is