[Remote] Implementation Specialist (US, Remote)

Note: The job is a remote job and is open to candidates in USA. Eleos Health is focused on enhancing behavioral health care through data and personalization. They are looking for an Implementation Specialist to join their Customer Success team, playing a vital role in implementing products and analyzing customer data to provide insights during onboarding.ResponsibilitiesConfigure and QA the products, identifying issues and escalating as neededSupport Implementation Managers in User Acceptance Testing with customersMaintain and improve documentation, including configuration guides, process workflows, and testing proceduresSupport internal process improvements, identifying inefficiencies and contributing towards workflow enhancementsSkillsBachelor's degree in a relevant field (e.g., Computer Science, Psychology, Biology), or related coursework0-2 years of experience through internships, research, or roles in technical support, analysis, or configurationData-driven, detail-oriented, customer-focused, business-minded, technologically and intellectually curiousProactive learning mindset and adaptability to new tools. Basic understanding of software configuration and testing a plusExcellent written and verbal communication skillsYou are a self-starter, you love learning and are always actively looking for opportunities to contributeOpen to travel opportunities to customer sitesHealthcare or startup experience a plusBenefitsMental health days off you can take any given moment simply because you need them.Company OverviewEleos Health is a mental health startup that focuses on using voice analysis and NLP to improve treatment outcomes and workflow efficiency. It was founded in 2019, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://www.eleos.health.



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