[Remote] Implementation Specialist - DocAccess

Note: The job is a remote job and is open to candidates in USA. CivicPlus is dedicated to enhancing local government services through innovation and collaboration. The Implementation Specialist I will be responsible for onboarding new customers and ensuring they are comfortable with the product's key features, facilitating a smooth transition from sales to implementation.ResponsibilitiesResponsible for onboarding new customers and providing training to new usersHandles level 1 onboarding cases/customer calls with a minimal to moderate level of assistance, while continuing to gain familiarity with the productManages the assigned workload of open onboarding casesAbility to move onboarding forward and complete 80% of their onboardings within 14 days of their target onboarding timeframe (target timeframes listed below)Maintain a minimum assigned average Customer Satisfaction Score (CSAT)Develops positive working relationships with Sales & Product TeamsClearly understands processes and executes proficientlyConfident understanding of contracts and offered product packages and plan levelsGains an understanding of the various roles within our CS teams/Sales/ProductSkillsHigh School Diploma or equivalentAbility to multitask among various assignmentsExcellent communication (written and oral) skills and excellent interpersonal skillsStrong time management skillsAbility and willingness to explore unfamiliar systems, environments, and languagesBenefitsComprehensive health insuranceDental insuranceVision insuranceFlexible Time Off401(k) planAnd more.Company OverviewCivicPlus is the only government technology company exclusively committed to powering and empowering governments to efficiently operate, serve, and govern through the use of our innovative and integrated technology solutions purpose-built and supported by former municipal leaders and award-winning support teams. It was founded in 1998, and is headquartered in Manhattan, Kansas, USA, with a workforce of 501-1000 employees. Its website is http://www.civicplus.com.



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