[Remote] Human Resources Generalist

Note: The job is a remote job and is open to candidates in USA. SCA Health is a leading organization in specialty care, focusing on patient-centered practice solutions across a vast network of surgical centers and clinics. The Human Resources Generalist role involves supporting HR functions, managing teammate queries, and enhancing HR service delivery while adhering to compliance and best practices.ResponsibilitiesAble to effectively integrate data, feedback, observations from a variety of sources across time to anticipate upcoming needs of teammates and leadersSuccessfully supports projects across functional teams from inception to delivery, partnering with Centers of Excellence (COEs) and translating teammate experience and employee needs into solutionsServes as the main point of contact for teammate HR questions and queries (Tier 1-2), resolving across HR functional lanes and processesAnticipates and responds to teammate questions and resolves teammate issues in a timely manner, adhering to SLA key performance indicators and quality standards, in turn delivering a positive teammate experienceManages HR cases and tickets using our ServiceNow CRMS, Human Capital Management System, and other technologiesProcesses transactions that are repeatable and operational in nature as it relates to COE support and the teammate lifecycleOwns process documentation and SOP creation and maintenance for internal processes, tactical and repeatable work, and transactionsSupports white glove, confidential, and high priority teammate queries and situations on an as needed basisSupports HR COEs with knowledge management maintenance, processes, trainings, and ServiceNow cases with in-depth knowledge across HR functional lanes (Benefits, Compensation, Payroll, Leaves, etc.)Effectively communicates and escalates complex issues across COEs and HR Business PartnersLeverages internal and external HR support resources to resolve issuesIdentifies and monitor trends which could impact the companyAdheres to internal best practices and policies within case management and processesActively identifies process improvement opportunities within HR Service Delivery and mobilizes execution on enhancements internal to the teamMaintains confidentiality and compliance with federal, state, and local employment lawsSkillsBachelor's degree in applicable field required1-3 years' Human Resources experienceWorking knowledge of all functional areas of Human ResourcesMust have strong MS Office skillsAbility to manage a significant workload and fast-paced flow of expected outputComfortable with matrix and remote reporting relationshipsSelf-starter who works collaboratively with other members of the client and Human Resources teamsPHR or SPHR preferred; PHR-CA or SPHR-CA a huge plusExperience in the ambulatory surgery center or healthcare industry is strongly preferredExperience utilizing ServiceNow, UKG Pro, UKG Workforce Management, iCIMS, and Oracle (preferred)BenefitsMedical, dental, and vision coverage401k plan with company matchPaid time offLife and disability insuranceCompany OverviewSCA Health is a national surgical and practice management company serving over two million patients each year at more than 370 clinical locations and 250 physician practice clinics. It was founded in 1982, and is headquartered in Birmingham, Alabama, USA, with a workforce of 10001+ employees. Its website is http://scasurgery.com.



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