Remote Helpdesk Support Technician/Active Directory Professional Raleigh, NC
Position: Remote Helpdesk Support Technician (Active Directory) Professional Raleigh, NC
Job Description:
This is a remote position
Shift: Monday-Friday 8am-5pm EST
About Proton Dealership IT:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer-oriented IT Helpdesk Support Technician. You will be the primary contact for clients, resolving a variety of technical issues efficiently. Your role involves working directly with customers via phone, guiding them through troubleshooting processes to strengthen client relationships.
Responsibilities include but are not limited to:
• Document problems, troubleshooting steps, and resolutions using Proton's ticketing system.
• Troubleshoot and replace failed hardware components on desktops and laptops.
• Work with networking equipment such as switches, routers, and firewalls, maintaining a solid understanding of their functions.About Our Company:
Proton Dealership IT provides IT support and excellent customer service to over 400 auto-dealership clients nationwide. We prioritize a low-stress, high-fun work environment and a high quality of life for our team.
Training:
On-the-job training provided.
Requirements:
• 2-3+ years in an IT Helpdesk/Desktop Support role.
• IT certifications or relevant technical education.
• Experience with Windows Active Directory domains.
• Proficiency with ticketing systems.
• Expertise in troubleshooting printers, scanners, and wireless networks.
• Familiarity with networking devices, switches, routers, and firewalls.
• Knowledge of Microsoft Server products (Windows Server 2003, 2008, 2012) and Microsoft Exchange Server (2007, 2010, 2013).
Benefits:
We offer a balanced work environment with a comprehensive benefits package, including:
• Medical, dental, vision, life insurance, and HSA.
• 401(k) plan with up to 6% match.
• Remote work setup with provided equipment.
• Paid holidays, vacation, and sick leave.
Reynolds and Reynolds promotes a healthy, non-smoking workplace and is an equal opportunity employer.
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Apply Now
Job Description:
This is a remote position
Shift: Monday-Friday 8am-5pm EST
About Proton Dealership IT:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer-oriented IT Helpdesk Support Technician. You will be the primary contact for clients, resolving a variety of technical issues efficiently. Your role involves working directly with customers via phone, guiding them through troubleshooting processes to strengthen client relationships.
Responsibilities include but are not limited to:
• Document problems, troubleshooting steps, and resolutions using Proton's ticketing system.
• Troubleshoot and replace failed hardware components on desktops and laptops.
• Work with networking equipment such as switches, routers, and firewalls, maintaining a solid understanding of their functions.About Our Company:
Proton Dealership IT provides IT support and excellent customer service to over 400 auto-dealership clients nationwide. We prioritize a low-stress, high-fun work environment and a high quality of life for our team.
Training:
On-the-job training provided.
Requirements:
• 2-3+ years in an IT Helpdesk/Desktop Support role.
• IT certifications or relevant technical education.
• Experience with Windows Active Directory domains.
• Proficiency with ticketing systems.
• Expertise in troubleshooting printers, scanners, and wireless networks.
• Familiarity with networking devices, switches, routers, and firewalls.
• Knowledge of Microsoft Server products (Windows Server 2003, 2008, 2012) and Microsoft Exchange Server (2007, 2010, 2013).
Benefits:
We offer a balanced work environment with a comprehensive benefits package, including:
• Medical, dental, vision, life insurance, and HSA.
• 401(k) plan with up to 6% match.
• Remote work setup with provided equipment.
• Paid holidays, vacation, and sick leave.
Reynolds and Reynolds promotes a healthy, non-smoking workplace and is an equal opportunity employer.
#J-18808-Ljbffr
Apply Now