[Remote] Healthcare Service Representative I - Patient Access Center - Kelsey Seybold Clinic - Remote

Note: The job is a remote job and is open to candidates in USA. Optum is part of one of the nation's leading health care organizations, Kelsey-Seybold Clinic, which is recognized for delivering coordinated and accountable care. The Healthcare Service Representative I will be responsible for scheduling appointments, confirming them, and providing comprehensive service to resolve caller requests in a timely and courteous manner. Responsibilities Scheduling appointments in a prompt and courteous manner utilizing a PC Confirming appointments and handling cancellations in a timely, efficient and courteous manner Problem solving for patients utilizing identified resources Providing comprehensive service to facilitate a resolution for any caller request Acquiring and maintaining computer skills to effectively utilize applicable software Skills High School diploma or GED from an accredited program 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience Proven excellent customer service and telephone etiquette skills Proven critical thinking skills Proven ability to fluently speak, write and understand the English and language 2+ years contact center or customer service experience with PC experience and knowledge of MS Word and Excel Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Benefits Comprehensive benefits package Incentive and recognition programs Equity stock purchase 401k contribution Company Overview Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group. It was founded in 2011, and is headquartered in Eden Prairie, Minnesota, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Optum has a track record of offering H1B sponsorships, with 648 in 2025, 559 in 2024, 620 in 2023, 851 in 2022, 593 in 2021, 438 in 2020. Please note that this does not guarantee sponsorship for this specific role.