Remote Healthcare Call Center Rep - Medicare Part D Exp
Remote Healthcare Call Center Rep - 100% Remote
Location: Remote (U.S. residents only)
Pay Rate: $20.00
Start Dates: July 14th & July 21st
Schedule: Must be available for any 8-hour shift between 7:00 AM - 7:00 PM CST (as assigned)
Training: 4-6 weeks 8:00 AM - 5:00 PM CST Virtual attendance is mandatory
Key Responsibilities:
ā¢ Accurately create and manage referrals and applications in the CRM system
ā¢ Communicate with patients via inbound and outbound calls to resolve questions and provide updates
ā¢ Document detailed and accurate notes while engaging with customers
ā¢ Support patients and providers by navigating access to therapy programs and financial assistance
ā¢ Deliver empathetic, patient-focused service while meeting quality and compliance standards
ā¢ Collaborate with healthcare providers and internal teams to steward patient cases from initiation through resolution
Qualifications:
ā¢ Education: High School diploma required
ā¢ Experience:
ā¢ 2-4 years of customer service or call center experience preferred
ā¢ Familiarity with insurance billing and pharmacy operations is a plus
ā¢ Technical Skills:
ā¢ Strong Microsoft Office proficiency
ā¢ Ability to type at least 40 WPM while speaking and transcribing notes
ā¢ Experience with Microsoft Teams, Zoom, and other video conferencing tools
ā¢ Ability to multitask in high-volume environments
ā¢ Communication:
ā¢ Exceptional written and verbal communication skills
ā¢ Empathetic, patient-centric approach to customer service
ā¢ Strong attention to detail and quality documentation
Work Environment Requirements (Remote):
ā¢ Must have a dedicated, private, and distraction-free home office
ā¢ High-speed hardwired internet connection required:
ā¢ Download: 15 Mbps
ā¢ Upload: 5 Mbps
ā¢ Ping Rate: 30ms
ā¢ WiFi, satellite, and cellular connections are not allowed
ā¢ Must use a surge protector with network line protection for company-issued equipment
ā¢ Equipment (laptop, phone, etc.) will be provided
Failure to meet internet or environment requirements may result in termination.
If you are interested, please contact Chin Yang at A-Line Staffing.
ā¢ Manage call center representatives and call performance
ā¢ Perform call center follow-up
ā¢ Perform other call center duties
ā¢ Prepare call center performance reports
ā¢ Report daily call center stats
ā¢ Assist with supporting call-center
ā¢ Selling services to consumers who call the call center
ā¢ Maintain call center database by entering information on every call
ā¢ Provide support for call center agents on escalated calls
ā¢ Provide backup call center management
ā¢ Plan for call center technologies
ā¢ Receive inbound calls from customers
ā¢ Impacting call center performance to management
ā¢ Lead an exceptional call center team
ā¢ Manage the daily call center operations
ā¢ Resolve inbound customer calls regarding account
ā¢ Maintain call center database by entering information
ā¢ Define inbound call readiness state
ā¢ Processing customer transactions in a call center environment
ā¢ Maintain call center database by recording call outcomes and disposition
Apply Now
Location: Remote (U.S. residents only)
Pay Rate: $20.00
Start Dates: July 14th & July 21st
Schedule: Must be available for any 8-hour shift between 7:00 AM - 7:00 PM CST (as assigned)
Training: 4-6 weeks 8:00 AM - 5:00 PM CST Virtual attendance is mandatory
Key Responsibilities:
ā¢ Accurately create and manage referrals and applications in the CRM system
ā¢ Communicate with patients via inbound and outbound calls to resolve questions and provide updates
ā¢ Document detailed and accurate notes while engaging with customers
ā¢ Support patients and providers by navigating access to therapy programs and financial assistance
ā¢ Deliver empathetic, patient-focused service while meeting quality and compliance standards
ā¢ Collaborate with healthcare providers and internal teams to steward patient cases from initiation through resolution
Qualifications:
ā¢ Education: High School diploma required
ā¢ Experience:
ā¢ 2-4 years of customer service or call center experience preferred
ā¢ Familiarity with insurance billing and pharmacy operations is a plus
ā¢ Technical Skills:
ā¢ Strong Microsoft Office proficiency
ā¢ Ability to type at least 40 WPM while speaking and transcribing notes
ā¢ Experience with Microsoft Teams, Zoom, and other video conferencing tools
ā¢ Ability to multitask in high-volume environments
ā¢ Communication:
ā¢ Exceptional written and verbal communication skills
ā¢ Empathetic, patient-centric approach to customer service
ā¢ Strong attention to detail and quality documentation
Work Environment Requirements (Remote):
ā¢ Must have a dedicated, private, and distraction-free home office
ā¢ High-speed hardwired internet connection required:
ā¢ Download: 15 Mbps
ā¢ Upload: 5 Mbps
ā¢ Ping Rate: 30ms
ā¢ WiFi, satellite, and cellular connections are not allowed
ā¢ Must use a surge protector with network line protection for company-issued equipment
ā¢ Equipment (laptop, phone, etc.) will be provided
Failure to meet internet or environment requirements may result in termination.
If you are interested, please contact Chin Yang at A-Line Staffing.
ā¢ Manage call center representatives and call performance
ā¢ Perform call center follow-up
ā¢ Perform other call center duties
ā¢ Prepare call center performance reports
ā¢ Report daily call center stats
ā¢ Assist with supporting call-center
ā¢ Selling services to consumers who call the call center
ā¢ Maintain call center database by entering information on every call
ā¢ Provide support for call center agents on escalated calls
ā¢ Provide backup call center management
ā¢ Plan for call center technologies
ā¢ Receive inbound calls from customers
ā¢ Impacting call center performance to management
ā¢ Lead an exceptional call center team
ā¢ Manage the daily call center operations
ā¢ Resolve inbound customer calls regarding account
ā¢ Maintain call center database by entering information
ā¢ Define inbound call readiness state
ā¢ Processing customer transactions in a call center environment
ā¢ Maintain call center database by recording call outcomes and disposition
Apply Now