[Remote] Healthcare Advocate (CX)
Note: The job is a remote job and is open to candidates in USA. Granted is a seed-stage company focused on simplifying the U.S. healthcare system through AI and human advocacy. The Healthcare Advocate will manage complex medical billing and insurance cases, ensuring high-quality support for users and driving improvements in workflows and user experience.
Responsibilities
• Resolve complex user cases end‑to‑end, from AI handoff through final outcome
• Contact providers and insurers via phone, email, and fax to verify coverage, correct claim and billing issues, and unblock next steps
• Investigate and triage issues across benefits, eligibility, claims, prior auth, billing codes, and payment responsibility
• Advocate for the user by pushing cases forward with persistence, clear escalation paths, and strong documentation
• Communicate clearly with users, setting expectations, sharing progress, and explaining options in plain language
• Maintain high-quality case notes so anyone can understand what happened, what changed, and what to do next
• Continuously learn healthcare regulations, payer behavior, and internal playbooks, and apply that learning quickly
• Improve how we operate, by collaborating with other healthcare advocates, identifying repeat issues, tightening workflows, and helping build playbooks that scale - in an early-stage environment
• Partner with Product and Engineering to turn real case patterns into product improvements and better automation
Skills
• 2+ years of experience in patient/healthcare advocacy, medical billing, or health insurance
• Flexible schedule to work 40 hours between 7am - 8pm EST, 7 days/week. To start, you'll either work: Sunday – Thursday, 9am–6pm, or Tuesday – Saturday, 10am–7pm
• You are comfortable working directly with provider offices, health insurers and debt collection groups, including phone-heavy follow‑up and clear escalation when needed
• You communicate with empathy and clarity, especially when delivering hard news or complex explanations
• You thrive in ambiguity, and move cases forward with a bias for action, choosing the right next step, without perfect information
• You take documentation seriously and protect user privacy, with a solid working understanding of HIPAA and PHI handling
• You are mission-driven and are passionate about helping build a new standard for how people get help navigating U.S. healthcare
• Early-stage (Series B or earlier) or healthtech startup experience
• You helped drive real patient outcomes related to medical billing, e.g. denials overturned, bills corrected, balances reduced, coverage clarified
• In-depth understanding and ability to navigate healthcare in the US – able to identify and resolve issues across coverage, claims, and billing
• Insurance and billing experience with Medicare, Medicare Advantage and/or Medicaid plans
Company Overview
• Healthcare in the U.S. is broken - complex, confusing, and often unfair. It was founded in 2023, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://www.medbill.ai.
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Responsibilities
• Resolve complex user cases end‑to‑end, from AI handoff through final outcome
• Contact providers and insurers via phone, email, and fax to verify coverage, correct claim and billing issues, and unblock next steps
• Investigate and triage issues across benefits, eligibility, claims, prior auth, billing codes, and payment responsibility
• Advocate for the user by pushing cases forward with persistence, clear escalation paths, and strong documentation
• Communicate clearly with users, setting expectations, sharing progress, and explaining options in plain language
• Maintain high-quality case notes so anyone can understand what happened, what changed, and what to do next
• Continuously learn healthcare regulations, payer behavior, and internal playbooks, and apply that learning quickly
• Improve how we operate, by collaborating with other healthcare advocates, identifying repeat issues, tightening workflows, and helping build playbooks that scale - in an early-stage environment
• Partner with Product and Engineering to turn real case patterns into product improvements and better automation
Skills
• 2+ years of experience in patient/healthcare advocacy, medical billing, or health insurance
• Flexible schedule to work 40 hours between 7am - 8pm EST, 7 days/week. To start, you'll either work: Sunday – Thursday, 9am–6pm, or Tuesday – Saturday, 10am–7pm
• You are comfortable working directly with provider offices, health insurers and debt collection groups, including phone-heavy follow‑up and clear escalation when needed
• You communicate with empathy and clarity, especially when delivering hard news or complex explanations
• You thrive in ambiguity, and move cases forward with a bias for action, choosing the right next step, without perfect information
• You take documentation seriously and protect user privacy, with a solid working understanding of HIPAA and PHI handling
• You are mission-driven and are passionate about helping build a new standard for how people get help navigating U.S. healthcare
• Early-stage (Series B or earlier) or healthtech startup experience
• You helped drive real patient outcomes related to medical billing, e.g. denials overturned, bills corrected, balances reduced, coverage clarified
• In-depth understanding and ability to navigate healthcare in the US – able to identify and resolve issues across coverage, claims, and billing
• Insurance and billing experience with Medicare, Medicare Advantage and/or Medicaid plans
Company Overview
• Healthcare in the U.S. is broken - complex, confusing, and often unfair. It was founded in 2023, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://www.medbill.ai.
Apply tot his job
Apply To this Job