[Remote] Grant Operations Associate (DAF)

Note: The job is a remote job and is open to candidates in USA. Foundation Source is a company focused on grantmaking operations, and they are seeking a Grant Operations Associate to manage the full lifecycle of grant operations. The role involves collaborating with various teams to ensure accuracy, integrity, and efficiency in grant processes while driving improvements and maintaining compliance. Responsibilities Serve as a primary point of operational ownership by monitoring Intercom and responding to inbound requests with sound judgment and efficiency Monitor and process PayPal anti-fraud queues, applying consistent compliance standards Process grants through Retool, including detailed compliance review and documentation checks Lead stale grant remediation efforts, proactively resolving issues and reducing downstream risk Maintain and oversee the organization database, including enrollment, data integrity, and conflict resolution Serve as backup support for DAF transaction processing, ensuring continuity and accuracy during peak periods Intake, scan, name, and route incoming mail to ensure timely processing and visibility Verify receipt of grant agreements and upload documentation to appropriate SmartSimple repositories Update grant payment statuses in SmartSimple using data from MineralTree, ensuring system alignment and accuracy Process grants end-to-end with a focus on timeliness, compliance, and data quality Monitor and manage the support mailbox, prioritizing requests and escalating issues as needed Develop and maintain training guides, process documentation, and reference materials Evaluate existing workflows, identify inefficiencies, and recommend practical improvements Support broader client operations initiatives and cross-functional projects as assigned Skills Strong command of web-based and technical tools, including MS Excel, Salesforce, Adobe Acrobat, and other operational systems Exceptional organizational skills with the ability to manage competing priorities and meet deadlines without losing accuracy Strong analytical and technical aptitude, with comfort navigating multiple systems Ability to work independently while remaining a strong, reliable team contributor Confidence to identify problems, make recommendations, and drive solutions forward Clear, concise written and verbal communication skills High degree of accountability, initiative, and follow-through Detail-oriented without losing sight of broader goals and timelines Professional maturity, including openness to feedback and a continuous improvement mindset Strong service orientation, diplomacy, and interpersonal judgment A proactive, results-focused approach with a commitment to operational excellence Dedicated Workspace: Must have a home office or workspace that is free of distractions and interruptions to ensure productivity and focus during work hours Reliable Internet Connection: High-speed internet is required to support video conferencing, file sharing, and other work-related technology needs Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate Bachelor's degree preferred Company Overview Foundation Source philanthropic software and services to donors, nonprofits, professional advisors and enterprises. It was founded in 2000, and is headquartered in Fairfield, Connecticut, USA, with a workforce of 201-500 employees. Its website is