[Remote] Grand Vacation Specialist

Note: The job is a remote job and is open to candidates in USA. Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. As a Grand Vacation Specialist, you will be responsible for crafting personalized getaways, handling reservations, and ensuring exceptional guest experiences while embodying the company's philosophy of Sharing Smiles. Responsibilities Answer inbound calls in a fast-paced call center environment, assisting guests with vacation packages, bookings, upgrades, reschedules, and cancellations Serve as a personal vacation concierge, ensuring each guest’s itinerary is seamless, personalized, and exceeds expectations Proactively prevent tour cancellations by addressing concerns and offering solutions Follow up with no-shows and resolve post-tour feedback or complaints with empathy Educate guests on local activities, events, and resort amenities to enhance their stay Book and manage guest activities, ancillary packages, and open reservations Process daily booking sheets, confirmation packets, and credit card transactions Audit in-house, inbound, and OPC bookings for accuracy Run reports, organize materials, and maintain inventory of confirmation packets Assist other departments (e.g., front desk at Breck Inn) during peak times or as needed Uphold company policies, safety standards, and sustainability initiatives (recycling, resource conservation) Crosstrain with other teams to support company-wide goals Attend staff meetings and training sessions to stay updated on products, policies, and local offerings Foster a positive team environment by giving/receiving feedback and maintaining professionalism Skills High school diploma or equivalent 6+ months of experience in customer service, hospitality, call centers, or travel/tourism Exceptional verbal/written communication skills (English) Basic math proficiency (calculating discounts, commissions, etc.) Comfort with Microsoft Office (Outlook, Word, Excel) and office equipment (printers, scanners) Ability to multitask in a fast-paced environment (phone, email, and systems simultaneously) Customer-obsessed attitude with a problem-solving mindset Detail-oriented and highly organized Team player who thrives in collaborative settings Associate's degree or certification in Hospitality, Tourism, Business, or related field 1+ years of experience in a call center, travel agency, hotel/resort, or sales role Familiarity with ski resorts, vacation rentals, or destination marketing Experience with CRM software or booking systems Proficiency in additional languages (Spanish, French, etc.) Proven ability to upsell or promote packages/services Adaptability to seasonal peaks (e.g., holiday rushes, ski season) Benefits Health, vision, and dental insurance plans Company-paid life insurance coverage Voluntary Life and Accidental Death/Dismemberment Insurance HSA and FSA-Dependent Care Accounts Retirement plan Generous paid time off (PTO) and sick leave to support work-life balance Volunteer Time Off - Paid opportunities to give back to Summit County Bereavement leave Biannual bonuses Tuition Reimbursement Program Employee Wellness programs to support physical and mental health Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program Company Overview Breckenridge Grand Vacations is a real estate company. It was founded in 1984, and is headquartered in Breckenridge, Colorado, USA, with a workforce of 501-1000 employees. Its website is