[Remote] GA Call Center Remote Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. GetInsured is currently hiring Remote Customer Service Representatives to join their team. This role involves delivering exceptional customer service, managing customer accounts, and providing technical support, all while working in a fully remote environment.ResponsibilitiesInbound/Outbound CallsDeliver the highest level of customer service experience consistentlyManage customer accounts and provide technical supportApplication Data EntryOnline chat inquiries as assignedInterpret and follow defined procedures and policiesCreative problem-solving skillsFlexibility and adaptability to changing projects and updatesTime and task management (multitasking and task prioritization)Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required examsAdhere to regulated guidelines for communications via all channelsSkills18 years of age or olderComplete Background check and drug test within 3 daysDedicated, private, and secure workspacePersonal device with functioning camera required for the Training PeriodCommitted to full attendance for paid 3-week Training periodMinimum Internet Speed of 35 mb/s with ethernetCable/Fiber Broadband Internet with a hard-wired ethernet connection is requiredNOT compatible with mobile internet service providers and/or satellitesNOT compatible with Wi-Fi internet access or Wi-Fi adapters/extendersModerate to Advanced computer skillsHigh level of comfort learning new technologyHigh level of professionalismExcellent verbal and written communication skillsComfortable working from homeSelf-motivated and success-drivenPrevious experience in customer support or technical support rolePrevious experience with Group and/or Individual health insurance, or the Affordable Care ActPrevious experience in a Call CenterFamiliarity with CRM systems and practicesSpanish Bilingual, a plusBenefitsPaid TrainingPerformance and attendance-based incentives, in addition to the base payThe convenience of working from homeCollaborative and supportive team environment401K MatchIndividual Coverage HRA (ICHRA)Paid time off (PTO)Company OverviewLeading provider of SaaS-based exchanges for state-based health insurance marketplaces. It is a sub-organization of Vimo. It was founded in 2005, and is headquartered in Mountain View, California, USA, with a workforce of 201-500 employees. Its website is https://www.getinsured.com.



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