[Remote] Fraud Hotline Agent

Note: The job is a remote job and is open to candidates in USA. KeyBank is a financial institution seeking a Fraud Hotline Agent to manage inbound retail fraud calls and create alerts for review within the Fraud Department. The role involves acting as a liaison between various business lines and clients, ensuring necessary actions are taken to prevent fraud, and documenting all claims and alerts. Responsibilities Receive inbound calls regarding retail fraud from internal teams, clients, and external institutions Act as the main liaison between various business lines and clients to facilitate fraud prevention Review account activity, place security holds, and set up passcodes as necessary Create, document, and escalate fraud alerts, and build case files for investigation Provide timely information to clients regarding their claims Collaborate with different departments within the fraud division Complete forms to return unauthorized items and perform other tasks or special projects as needed Other duties assigned Skills High School Diploma or GED equivalent Minimum 1 year experience in banking, branch operations, fraud analysis or call center functions Strong ability to meet production goals and manage multiple tasks efficiently Ability to work independently and make decisions with minimal supervision Excellent written and verbal communication skills Exceptional attention to detail Outstanding customer service abilities Company Overview At KeyBank we’ve made a promise to our clients that they will always have a champion in us. It was founded in 1849, and is headquartered in Cleveland , Ohio, US, with a workforce of 10001+ employees. Its website is