[Remote] Founding Customer Success Manager (JD required | Legal / AI SaaS)

Note: The job is a remote job and is open to candidates in USA. ePlacement is a fast-growing, Y Combinator-backed startup transforming marketing compliance and risk management through AI. As the Founding Customer Success Manager, you will design and build the post-sales function while managing and growing enterprise customer relationships.

Responsibilities
• Build and own onboarding, implementation, health scoring, QBRs, renewals, and expansion
• Manage and grow enterprise customer relationships (6-figure+ ACVs)
• Act as a trusted advisor to Legal, Compliance, and executive stakeholders
• Partner closely with Product and Engineering as the voice of the customer
• Drive adoption, expansion, and long-term customer value
• Help hire and shape the future CS team as the company scales

Skills
• Juris Doctor (JD) required
• 3+ years in Customer Success within B2B SaaS
• Experience owning enterprise accounts (Fortune 500 / complex stakeholders / 6-figure+ ACVs)
• Background supporting or selling into legal, compliance, or regulated teams
• Experience in a high-growth, VC-backed startup environment (Seed–Series C ideal)
• Comfortable explaining technical or AI-driven concepts to non-technical stakeholders
• Strong ownership mindset — you want to build, not inherit, a CS function

Benefits
• Fully paid medical, dental, and vision
• 401(k)
• Learning & development support

Company Overview
• Welcome to ePlacement, we are specialist recruiters for the Enterprise Software Industry, servicing high growth enterprise SaaS pre-IPO’s across EMEA, North America and Emerging Markets. It was founded in 2022, and is headquartered in Brighton, GB, with a workforce of 2-10 employees. Its website is https://www.eplacement.co.

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