[Remote] Facility Activation Operations Associate

Note: The job is a remote job and is open to candidates in USA. Parachute Health is transforming post-acute care through a leading digital ordering platform for medical equipment and supplies. As a Facility Activation Operations Associate, you will be a key member of the Customer Success team, focused on building and maintaining relationships with facility partners while supporting their adoption of the Parachute Platform. Responsibilities Place outbound phone calls to new clinical facility partners to educate them on the Parachute Platform and help them with platform adoption/usage Conduct end-user training - roll up your sleeves to lead demos & trainings tailored for each facility partner to ensure end users have appropriate support Continuously support our Facility Partners as needed Participate in digital transformations as you onboard facilities, partnering with their leaders to drive rapid growth of digital ordering across the organization Suggest process improvements to make our facility onboarding more effective Listen to management/user’s product feedback to highlight the pros/cons of the product and flag feedback internally for continual improvement Work to build & refine internal facility growth operational processes, including building processes by working in HubSpot and using data to make us more efficient and effective, and the process of working with Marketing to develop materials that effectively show our facility partners the value of the Parachute Platform Provide excellent ongoing service through empathy, active listening skills, resourcefulness, and a desire to ensure the best possible outcomes for our Facility partners Skills 1-2 Years of work experience in Sales, Customer Success, Account Management, or similar roles Bachelor's Degree or equivalent Desire to work in a startup environment with a proactive and hungry mindset and ability to pivot quickly based on company needs Critical thinking skills with attention to detail Passionate about improving patient outcomes in an inefficient industry Process-oriented; develop roadmaps to operationalize account strategy Customer-centric with expertise in account or client management Demonstrated self-starter within a cross-functional team Problem solver; adaptable with a relentless solutions mindset Strong communicator with and extract and synthesize info from experts An intellectual curiosity to explore the various areas of a tech startup changing the healthcare landscape Enthusiastic about using technology to better patient outcomes Fast learner who can come up to speed on detailed topics quickly Excellent communication skills and ability to understand our facility partners' unique businesses through listening and tailoring a solution that fits their needs Coachable. You actively improve from feedback and have a strong urge to get better Relentless and curious, taking initiative to go the extra mile for our facility partners and our internal teams, always asking questions with a mindset of constant improvement Trustworthy and reliable; demonstrated ability to build relationships with facility partners and prioritize their needs in order to follow through with helping improve their business of helping patients Willingness to roll your sleeves up Highly motivated with a strong sense of ownership and desire to make an impact and crush expectations Strong business acumen with ability to translate strategy to prioritized tactics Experienced in sales is a plus, but not required GSuite experience preferred Experience using Excel, Tableau, HubSpot, and JIRA, a strong plus Experienced with SaaS products (healthcare a plus!) and a fast learner Benefits Medical, Dental, and Vision Coverage 401(k) Retirement Plan Remote-First Company with the option to work at our office located in New York City Equity Incentive Plan Annual Company-Wide Bonus (up to 15%) Flexible Vacation Policy Summer Fridays - 5 Fridays Off During Summer (Separate From PTO) Monthly Internet Stipend Annual Home Office Stipend Co-Working Space Reimbursement Annual stipend for education and development Company Overview Parachute Health is the 'industry-standard' DME ePrescribing platform with a network of 220k clinicians and 3k supplier locations It was founded in 2015, and is headquartered in Manhattan, New York, USA, with a workforce of 201-500 employees. Its website is