[Remote] Express Consent Unit - Administrative Assistant II

Note: The job is a remote job and is open to candidates in USA. NEOGOV is part of the State of Colorado's Department of Revenue, which aims to empower businesses and individuals through quality customer service. The Administrative Assistant II will support the Express Consent Unit by managing inquiries, conducting research, and ensuring accurate data entry related to motor vehicle statutes. Responsibilities • Answering questions on incoming calls and emails from drivers, attorneys, hearing officers, Driver License Offices and Law Enforcement agencies, etc., concerning administrative processes; • Researching, correcting and updating driver history records; • Resolving problems with driver records to include Express Consent Documents, Insurance Affidavits and Child Support; • Data entry into databases and spreadsheets; • Reviewing and entering State Child Support compliances and recissions; • Providing analysis of DUI /Express Consent, Insurance Affidavits and Hit & Run suspension notifications submitted by Law Enforcement Agencies for data entry to initiate department action; • Processing hearing requests from drivers and attorneys; • Provide drivers and attorneys with documents received from Law Enforcement agencies; and • Review / audit cases for accuracy prior to forwarding to the hearing division for scheduling. Skills • Two (2) years of relevant experience in a general clerical role. • Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community, greeting customers, referring them to the right people, making appointments • Answering phones, using a phone switchboard or managing multiple lines and taking messages, sending or making memos • Data Entry including: entering information into a program or database (appointments, contact information, customer records) • Familiar with the equipment and software used in offices (E-Mail, Google Suite - Docs, Sheets, Slides) • Operation of sophisticated computer systems, printers, copiers, fax machines and other technologies • Typing letters, reports, briefings, forms, memoranda, etc. • Checks and compares data for accuracy and completeness • A combination of related education in Business Administration, Accounting, Public Administration, Political Science, or a similar field and/or relevant experience in a general clerical role equal to two (2) years. • State experience in a high volume general clerical role (including data entry & customer service) experience • Experience handling a high volume of technical data entry through an 8 hour shift • Demonstrated proficiency in computer literacy • Proficient written and verbal communications skills • Experience working in a regulatory environment Benefits • The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Company Overview • NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. It was founded in 1999, and is headquartered in El Segundo, California, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job