[Remote] EverPro - Payments Onboarding Specialist (Remote, US)

Note: The job is a remote job and is open to candidates in USA. EverCommerce is a leading service commerce platform that provides integrated SaaS solutions for service-based businesses. The Payments Onboarding Specialist will support the enrollment and onboarding process for new customers, ensuring a smooth experience while working closely with various teams and payment processors. Responsibilities • Manage and prioritize a pipeline of SMB customer applications for software and payment processing • Work as a liaison between our prospective customers and our payment processors via proactive phone and email outreach • Communicate cross-functionally with Sales, Customer Success, Customer Care, as well as the prospective merchant and our payment processing partners, to gather, prepare, and submit documentation prior to and throughout the underwriting process • Place outbound calls to prospective customers to acquire documents and business information necessary in enabling them for payments • Help reduce churn of new merchants via proactive communication and support to create a positive merchant experience • Set expectations, consult with prospective merchants, and seek solutions to customer concerns and challenges • Ensure customer onboarding questions are answered, and requests are fulfilled in a timely manner • Play a key role in accelerating onboarding and application completion to drive total payment volume and revenue growth • Passionately support our commitment to create an outstanding experience for all customers Skills • Bachelor's Degree • 1-2 years of experience in software support or sales • Extreme attention to detail with a strong sense of ownership • Hunter mentality, desire to improve conversion metrics • Reliable, strong work ethic and ability to follow a process rigorously, methodically, and independently • Confident, self-motivated problem solver – ability to research solutions and learn independently • Excellent phone presence and strong professional writing skills are required • Comfortable working in a fast-paced, high-growth, rapidly changing environment and can handle juggling several tasks at once • Ability to build rapport and trust with our customers, while navigating challenging customer situations, with a focus on providing an exceptional customer experience • Salesforce experience a plus • Stripe experience a plus • Underwriting experience in the financial industry a plus Benefits • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program Company Overview • EverCommerce is a portfolio company born from the leadership team of renowned private equity firms and Fortune 500 enterprises. It was founded in 2017, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is Apply tot his job