[Remote] EverHealth - Account Manager (Remote, US)

Note: The job is a remote job and is open to candidates in USA. EverCommerce is a leading service commerce platform that provides integrated SaaS solutions to service-based businesses. They are seeking an Account Manager to maintain existing accounts, resolve customer issues, and optimize customer experiences with DrChrono. Responsibilities Serve as a point of contact for assigned customer accounts and maintain existing contracts Respond professionally to urgent inbound phone calls from existing DrChrono customers Be a point of contact to handle and resolve customer complaints from customers in your territory Identify and escalate priority issues, bugs, or product feature recommendations Educate DrChrono customers about new product offerings Schedule regular check-ins with our customers to fully optimize their DrChrono account Troubleshoot problems and provide relevant information to your clients regarding their accounts Onboard and train new clients in all aspects of the DrChrono system Skills Ability to communicate product value and recognize opportunities Strong organizational skills and exceptional follow-through abilities Goal-oriented and data-driven Strong verbal and written communications Affable personality that blends well with an innovative and vibrant startup environment 1 year of customer service 4-year college degree Salesforce experience EHR / Healthcare experience Experience using Salesforce, Slack, Zoom, GSuite, Docusign Benefits Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid Continued investment in your professional development Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Company Overview EverCommerce is a portfolio company born from the leadership team of renowned private equity firms and Fortune 500 enterprises. It was founded in 2017, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is