[Remote] EPIC LEARNING COACH-AMBULATORY/WILLOW

Note: The job is a remote job and is open to candidates in USA. OCHIN, Inc. is a nonprofit leader in health care innovation, partnering with a national provider network to improve patient access and health outcomes. The Learning Coach will optimize workflows and provide training support to healthcare clinics, enhancing operational efficiencies and best practices within the organization.

Responsibilities
• Collaborate with member leadership, including executive-level stakeholders, to assess workflows, identify optimization opportunities, and contribute to strategic decision-making and member engagement initiatives
• Deliver interactive training sessions to large and small audiences through multiple modalities, including personalization labs, what to do sessions, at-the-elbow support, and cohort-based learning during and after Epic system go-lives
• Provide workflow coaching, optimization, and best practice recommendations to OCHIN members and internal staff. Serve as a change agent during high-impact situations, guiding members and internal stakeholders through operational transformations and change management strategies to promote sustainable improvements
• Assist in the design, development, and enhancement of learning programs, training content, lesson plans, and training aids. Collect and analyze feedback and learning data across multiple modalities to inform and implement improvements in learning activities, workflow adoption, and overall training effectiveness
• Collaborate with other OCHIN departments (e.g., HCCN, Clinical Informatics, Research) on special projects, grant initiatives, and workflow improvement efforts
• Configure Epic system components, document system changes and enhancements, and share expertise by mentoring and coaching peers and new team members
• Other duties as assigned

Skills
• Minimum 5 years of experience in similar or relevant role required
• Epic Certification/Accreditation/Proficiency required within 6 months of hire
• Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment
• Constant interpersonal skills, teamwork, and customer service
• Frequent creativity, mentoring, presentations, and teaching
• Occasional decision making and independent judgment or action
• Reading, speaking, writing, and understanding English
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms
• This position requires a virtual home-office environment, working remotely
• The role routinely uses standard office equipment such as computers and mobile devices
• Travel is required to support OCHIN's business requirements for Go-Live installations or training which may require travel by air, vehicle, or train
• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• 10 Years of applicable experience desired

Benefits
• Comprehensive range of benefits

Company Overview
• OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network. It was founded in 2000, and is headquartered in Portland, Oregon, USA, with a workforce of 1001-5000 employees. Its website is https://ochin.org.

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