[Remote] EOI Liaison (PLADS)

Note: The job is a remote job and is open to candidates in USA. Aflac is a Fortune 500 company and an industry leader in voluntary insurance products. The EOI Liaison will act as a single-point-of-contact for escalated customer issues, assist with understanding EOI processes, and support the installation of new and existing accounts for medical underwriting. Responsibilities Acts as a single-point-of-contact for escalated member-specific issues and/or broader customer matters Assists internal and external customers in understanding EOI processes Proactively resolves customer-related issues with account executives as appropriate Supports installation of new and existing accounts for medical underwriting by attending implementation planning/process meetings Works closely with Implementation and Account Managers and completes review of case set-up, modifications of new and/or existing customer plan provisions and EOI rules within Salesforce Attends/participates in client meetings on an as needed basis Ensures proper utilization of paper EOI forms with customers and prefilling EOI forms as needed Responsible for opening tickets for EOI-related system issues and enhancements, writing and signing off requirements, UAT testing, and as needed system training that impacts Medical Underwriting department Daily monitoring of incoming documents in ZDW and assigning tasks to underwriters Oversight and timely delivery on daily, monthly, and ad hoc reports, including performance guarantee results Responsible for preload and post load review of weekly and AE EOI files; works closely with file load team and account team on issue and resolution Manages projects as assigned and performs other related duties as required Skills Experience using MS Office Suite – Word, Excel and PowerPoint Strong communication skills (verbal, written, presentation) Demonstrates strong consultative skills and the ability to influence constituents Strong understanding of multiple aspects of benefit plans and products Ability to work with cross-functional business units to support the customer's needs Strong project management skills Critical thinking and decision-making skills Strong knowledge of standard policies and procedures Bachelor's Degree In a related field 1 – 3 years of experience with Group Life and Disability products 1 – 3 years of experience with medical underwriting systems and automation Customer Service experience Benefits Medical, dental, and vision coverage Prescription drug coverage Health care flexible spending Dependent care flexible spending Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee) 401(k) plans Annual bonuses Opportunity to purchase company stock 11 paid holidays Up to 20 days PTO to be used for any reason State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) Other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities. Company Overview Aflac is a company that offers individuals and companies supplemental disability insurance. It was founded in 1955, and is headquartered in Columbus, Georgia, USA, with a workforce of 10001+ employees. Its website is