Remote Entry-Level Customer Service Specialist – Empowering Small Businesses through Exceptional Service

Are you a dynamic and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, remote work environment where your skills and expertise can shine? Look no further! arenaflex is seeking a talentedRemote Entry-Level Customer Service Specialist to of dedicated professionals who are committed to empowering small businesses in the home service trades. About arenaflex arenaflex is a leading trades contractor company that has been empowering small business owners through top-notch financial guidance and bookkeeping support for years.Our mission is to help small business owners in the home service trades understand and know their financials and bookkeeping is being managed and maintained with the highest standards. With a team of experienced professionals who have a deep understanding of the electrical, plumbing, HVAC, and other home service industries, we offer our clients the peace of mind they need to focus on what they do best – delivering exceptional services to their customers. Our Culture At arenaflex, we value our employees' growth and well-being above all else.We believe that our team members are the backbone of our organization, and we invest in both formal and informal learning development opportunities to help them reach their full potential. Our comprehensive benefits package includes affordable health benefits, an IRA retirement plan, PTO, paid holidays, and flexible work hours, making us an attractive employer for those who value work-life balance. Key Responsibilities As aRemote Entry-Level Customer Service Specialist, you will be responsible for: * Providing exceptional customer service to our clients through phone, email, and chat support * Resolving customer complaints and issues in a timely and professional manner * Utilizing CRM software to manage customer interactions and track customer history * Maintaining accurate and up-to-date customer records * Collaborating with internal teams to resolve customer issues and improve overall customer experience * Participating in ongoing training and development to improve skills and knowledge Essential Qualifications * High school diploma or equivalent * Typing proficiency of 50+ WPM along with good computer skills * Minimum of 1 year of call center experience with a high call volume * Average 90% or higher QA/KPI scores * Experience with CRM software Preferred Qualifications * Experience in the home service industry, including HVAC, plumbing, and electrical * Strong communication and interpersonal skills * Ability to work in a fast-paced, remote environment * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively Skills and Competencies * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, remote environment * Strong typing skills (50+ WPM) * Proficiency in CRM software * Ability to multitask and prioritize tasks effectively * Strong attention to detail and organizational skillsCareer Growth Opportunities At arenaflex, we believe in investing in our employees' growth and development.We offer a range of career growth opportunities, including: * Ongoing training and development to improve skills and knowledge * Opportunities for advancement to senior roles * Flexible work arrangements to accommodate changing needs * Competitive pay and benefits package Work Environment As aRemote Entry-Level Customer Service Specialist, you will be working from the comfort of your own home. You will have access to a range of tools and resources to help you succeed in your role, including: * High-speed internet connection * Reliable computer and software * Ongoing training and development opportunities * Support from internal teams and managementCompensation and Benefits We offer a competitive pay range of $16-$19 per hour, depending on experience.Our comprehensive benefits package includes: * Affordable health benefits * IRA retirement plan * PTO * Paid holidays * Flexible work hours Ready to Apply? If you are a motivated and empathetic individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Our 3-minute mobile-friendly initial application awaits your heroic touch. Supercharge your career today and join us in empowering small businesses for a brighter tomorrow.