[Remote] Enrollment Billing Senior Representative - CuraScript SD

Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is a leading health services organization, and they are seeking a detail-oriented and customer-focused Enrollment Billing Senior Representative. This role involves managing a portfolio of B2B accounts, resolving billing issues, and driving timely payments while maintaining strong client relationships in a fast-paced specialty distribution environment. Responsibilities • Manage a portfolio of B2B customer accounts to ensure timely collection of receivables • Proactively contact business clients via phone, email, and customer portals to resolve past-due balances • Research and resolve payment discrepancies, short-pays, and disputes in coordination with internal teams (Sales, Customer Service, Billing, Cash, et..) • Monitor aging reports and prioritize collection efforts based on risk, balance, and payment trends • Maintain accurate collection notes, status updates, and documentation in the ERP system • Escalate high-risk accounts or unresolved issues to leadership in a timely manner • Contribute to continuous process improvement initiatives for the collections workflow • Schedule and lead customer-facing WebEx meetings to review aging, payment trends, and open issues • Send out account statements in Excel format on a regular basis and support customer inquiries related to those statements Skills • 2+ years of experience in B2B collections or accounts receivable; industry experience in specialty distribution, healthcare or pharmaceuticals strongly preferred • Proficient in Microsoft Excel, including preparing and formatting customer-facing statements (VLOOKUPs, pivot tables a plus) • Comfortable leading virtual meetings with customer and internal teams • Working knowledge of SAP • Excellent communication and negotiation skills, with professional and customer-focused demeanor • Ability to work independently, manage multiple priorities, and meet deadlines • High attention to detail and problem-solving skills • Must be a current Evernorth contractor Benefits • Medical • Vision • Dental • Well-being and behavioral health programs • 401(k) with company match • Company paid life insurance • Tuition reimbursement • A minimum of 18 days of paid time off per year • Paid holidays Company Overview • We are a health benefits provider that advocates for better health through every stage of life. It was founded in 1982, and is headquartered in Bloomfield, Connecticut, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • Cigna Healthcare has a track record of offering H1B sponsorships, with 200 in 2025, 335 in 2024, 324 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job