[Remote] Energy Product Analyst

Note: The job is a remote job and is open to candidates in USA. MCG Energy Solutions, LLC is a company focused on the energy industry, seeking an Energy Product Analyst to provide expertise on their product portfolio. The primary role involves working with various teams to ensure customer satisfaction and retention, while also contributing to product development and community engagement.

Responsibilities
• This role is ultimately responsible for the retention and happiness of each MCG client
• Manage, maintain and work with MCG Account Coordinators to answer customer questions, assess Work Item criticality, identify and scope enhancements, and provide commercial support where a new product sale opportunity arises for an existing customer
• Along with the Account Coordinators, build and maintain strong, long-lasting, personal relationships with users, managers, and executives at client companies
• Consult with others and provides input to company software roadmap, including software assurance guarantees. Those others include:
• Market technical forums
• Industry conferences and exhibits
• Internal market monitoring team, product design team, technical staff, sales and marketing professionals and executive leadership team
• Assist in the planning and execution of MCG User Community. Create and deliver content for the community, knowledge base or other company presentations as assigned
• In all cases, behave ethically and legally with all peers, contacts, and clients
• Perform other duties as delegated by the executive leadership team

Skills
• Strong knowledge of wholesale energy markets, including asset products and asset types, power products, ancillary products, congestion products, and emissions products
• Experience with assets (bids/offers), congestion products, and environmental markets in at least one of these North American power markets - PJM, NYISO, ISNE, and/or IESO
• Knowledge of the other North American power markets (MISO, SWPP, ERCOT, CAISO, and AESO) and how their products relate to the products in your ISO of expertise
• High-level client-facing and internal communication skills
• Professional phone skills and superior email habits
• Must be willing to represent the company in public forums and present a professional image in conduct and personal presentation
• Must be able to convey essential information clearly and concisely to clients, peers, and leadership, both in writing and verbally
• Superior meeting management and participation skills, including executive-level interactions
• Strong personal organization and project management skills; proven ability to manage multiple projects at a time while maintaining strict attention to detail
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including C-level executives
• Excellent listening and presentation skills
• Solid working knowledge of all products in the Microsoft Office suite. Experience with CRM software or other personal relationship management tools
• 5+ years of proven hands on experience working as an energy trader or scheduler

Company Overview
• Since 1995, MCG has provided software solutions for the everyday business needs of utilities and other entities in the wholesale energy marketplace. It was founded in 1995, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 51-200 employees. Its website is https://www.mcgenergy.com/.

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