[Remote] Empower Support Associate

Note: The job is a remote job and is open to candidates in USA. Cornerstone Capital Bank is a national home lender known for its exceptional service and employee satisfaction. They are seeking an Empower Support Associate to provide Tier I level support to Production and Operations team members, assisting with loan-level issues and ensuring a positive customer experience.ResponsibilitiesAddress Production / Operations team members email and calls for loan level related problems, providing resolutionProvide excellent customer service to end users by communicating all stages of progress in resolution of the reported problemResearch, resolve these inquiries related to loan level issuesSkillsStrong written and verbal communication skillsTeamwork and customer service necessaryInitiative-taking and energeticStrong computer and technology-related skillsProfessional demeanorKnowledge of Mortgage Products, Fee's, Income Calculation, Disclosing, TRIDMust be extremely organizedDU/ LPA KnowledgeComputer savvy and strong ability to pick up quickly on new systemsPossess strong knowledge of MS OfficeStrong mortgage / origination knowledgeAbility to follow up with multiple tasks / cases dailyAble to work independently and proactively, prioritizing workload and manage multiple tasks throughout the day while keeping your coolExperience in Empower is a plusBenefitsA full benefits packageThe potential for a performance-based bonusCompany OverviewWe are a team of dynamic, enthusiastic, and service-oriented individuals who want to make banking and mortgages easier for you. It was founded in undefined, and is headquartered in Houston, Texas, US, with a workforce of 51-200 employees. Its website is https://www.cornerstonecapital.com/.



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