[Remote] Email Associate

Note: The job is a remote job and is open to candidates in USA. The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people, and they are seeking an Email Associate to maintain and nurture their email channel. This role involves implementing email strategies, writing copy, managing audience segments, and analyzing performance metrics to support the organization’s goals across its various program areas. Responsibilities • Implement The Trevor Project’s email marketing strategy by drafting email copy, creating image assets as needed, building email sends, managing templates, and creating segments. • Execute and optimize multiple email marketing campaigns simultaneously, aligned to distinct objectives and target audiences. • Curate and edit email content, ensuring clarity, effectiveness, and alignment with brand voice and email best practices. • Contribute to campaign planning by brainstorming compelling and strategic email content topics. • Maintain and nurture mailing lists, including lead generation, list segmentation, retention efforts, and A/B testing strategies. • Track and pull reports on email performance metrics (KPIs), contributing to continuous improvement through data analysis and debriefs. • Serve as an internal expert on email marketing execution, supporting various departments across all program pillars—crisis services, research, advocacy, education, development, and more. • Demonstrate fair, ethical, and equitable business practices. • Learn eagerly, share knowledge appropriately, and improve continuously. • Demonstrate successful planning and project management skills, including multitasking and working well within tight timelines. • Work, communicate, and collaborate effectively with others. • Demonstrate attention to detail and accuracy in all work. • Demonstrate a commitment to fostering and maintaining an environment of belonging. • Other relevant duties and responsibilities as assigned. Skills • Strong copywriting and editing skills for digital communications. • Eye for design and knowledge of current email marketing trends. • Familiarity with email service providers (ESPs), especially Mailchimp or similar platforms. • Comfortability with Google Suite, Adobe Creative Suite, Asana or similar platforms and tools. • Experience managing email segments, automations, templates, and A/B tests. • Strong organizational skills with the ability to prioritize multiple projects simultaneously. • Ability to communicate clearly and effectively across teams and departments. • Demonstrated collaboration skills in cross-functional team settings. • Creative thinking and problem-solving skills, balancing innovation with process. • Demonstrated commitment to LGBTQ+ equity and alignment with The Trevor Project’s mission. • Proficiency in spoken and written English. • Experience in nonprofit or not-for-profit environments is a plus, but not required. Benefits • Comprehensive health insurance, including plan coverage for various gender affirmation care (and we pay 100% of your employee contribution premiums for medical, dental, vision, AND basic life insurance) • 403(b) retirement plan with 3% match • Generous vacation and 13 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays and three half-day Fridays during the summer • Employee Assistance Program to help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support • In-network mental health office and virtual visits are covered at 100%, and out-of-network visits are covered at an enhanced level. • Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and reimbursement to outfit your work-from-home space!) • Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high-quality on-demand courses. • Online Subscription to Headspace, a digital mindfulness and meditation platform Company Overview • The Trevor Project is a national organization that provides crisis intervention and suicide prevention services to the LGBTQ community. It was founded in 1998, and is headquartered in West Hollywood, California, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job