[Remote] EFAST2 Customer Service Specialist II

Note: The job is a remote job and is open to candidates in USA. General Dynamics Information Technology is a global technology and professional services company that delivers consulting and mission services to U.S. government agencies. They are seeking a Customer Service Specialist II to provide expert customer service for the EFAST2 filing system, assisting employee benefit plan administrators with their filing needs.ResponsibilitiesCommunicates clearly and effectively over the phone to support the EFAST2 filing publicBuilds technical expertise of EFAST2 system to troubleshoot and resolve problems for the EFAST2 filing publicDelivers accurate, high-quality results independently while consistently meeting contract performance standardsActively incorporates feedback to enhance performance and continuously improve service deliveryMaintains a positive attitude and performs effectively under pressureEscalates complex issues to senior specialists or government agencies as appropriateUtilizes software tools to efficiently manage calls, document interactions, and access relevant resourcesDemonstrates excellent attendance to ensure reliable support, particularly during periods of limited or single coverageSkillsHigh School Diploma or GED is requiredA minimum of 1 year of relevant experience in call center operations, helpdesk support, or technical support (required)Must be able to attain a Minimum Background Investigation (MBI) public trust clearanceTyping proficiency with a minimum speed of 20 words per minuteExperience with Microsoft Office tools, including Outlook, Word, Excel, and TeamsStrong verbal and written communication skills in English, with a professional phone etiquette and excellent email communication abilitiesAbility to deliver unscripted, clear, and effective responses to address inquiries and share informationExceptional interpersonal and organizational skills, enabling collaboration and efficient task managementAbility to acquire new knowledge quickly through self-directed learning and trainingProven ability to work independently as part of a teamU.S. Citizenship is requiredFamiliarity with Salesforce (or other CRM platforms) and knowledge base/content management systemsFlexibility in scheduling within these hours is strongly preferredBenefits401K with company matchComprehensive health and wellness packagesProfessional growth opportunities including paid education and certificationsRest and recharge with paid vacation and holidaysVariety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leaveGDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employeesShort and long-term disability benefitsLife, accidental death and dismemberment, personal accident, critical illness and business travel and accident insuranceCompany OverviewGeneral Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics. It was founded in 1999, and is headquartered in Falls Church, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.gdit.com/.



Apply To This Job