[Remote] Dispute Representative - BankCard

Note: The job is a remote job and is open to candidates in USA. Commerce Bank is dedicated to helping people find financial safety and success while fostering a supportive culture for its employees. The Dispute Representative - BankCard plays a crucial role in managing dispute-related functions for various card types, focusing on loss prevention and conflict resolution. Responsibilities Perform basic related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts Conduct dispute resolution as outlined within Reg E, Reg Z, Visa USA, Visa Intl and Mastercard regulatory guidelines for one business line Report activity to card associations as needed Process commercial card – boutique service requirements and assist authentication for call center when needed Communicate dispute details to and from the cardholder(s), merchants(s), financial institution(s), third party processor(s), peer(s) Manage incoming calls related to cases, queues, returned calls, status of account or case, internal departments, or outside agencies Process stop payments in the associated systems Perform other duties as assigned Skills Basic knowledge of the banking industry, including best practices Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Ability to research and provide solutions with the understanding of when to escalate issues Ability to retain information and apply knowledge to multiple situations or scenarios Ability to maintain a high degree of confidentiality Proficient with Microsoft Outlook, Word, and Excel Associate's degree in Business Administration or related field or equivalent combination of education and experience required 1+ years customer service experience required Banking and/or bankcard experience preferred Benefits Employer sponsored health, dental, and vision insurance 401(k) Life insurance Paid vacation Paid personal time Career development Education assistance Voluntary supplemental benefits Company Overview Commerce Bank is a commercial bank that offers financial products and banking services. It was founded in 1865, and is headquartered in Kansas City, Missouri, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Commerce Bank has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.