[Remote] Dispatcher - Wakefern

Note: The job is a remote job and is open to candidates in USA. SHI International Corp. is a global provider of IT solutions and services, seeking a motivated individual to join their Modern Workplace Services team as a Dispatcher. The role involves receiving service requests, managing tickets in the call management system, and dispatching work orders to Field Service Technicians for IT and point-of-sale hardware repairs. Responsibilities Receive service requests from customers and create corresponding tickets in SHI’s call management system for assignments to Field Service Technicians Communicate effectively with internal teams and SHI customers via telephone, Microsoft Teams, and email Monitor and oversee call assignments to ensure all service requests are properly assigned and accepted by technicians Make necessary system corrections and adjustments based on feedback from the field Closely monitor email for incoming service requests and other critical communications Update technician schedules as needed to reflect changes and maintain accuracy Verify that all service requests include complete customer information and the required details for successful dispatch Work flexible shifts, including evenings and weekends, and be available for on-call overnight hours to handle emergency calls Skills Completed High School Diploma or GED Experience in/with Microsoft office tools preferred Previous experience as a dispatcher or in a call center/help desk environment Ability to effectively multi-task and prioritize in a fast-paced, high-volume setting Benefits Medical Vision Dental 401K Flexible spending Company Overview Think of SHI as your personal technology concierge. It was founded in 1989, and is headquartered in Somerset, New Jersey, USA, with a workforce of 5001-10000 employees. Its website is