[Remote] Discrepancy Specialist

Note: The job is a remote job and is open to candidates in USA. Ford Credit is a leading automotive financial services company, providing dealer and customer financing to support the sale of Ford Motor Company products worldwide. The Discrepancy Specialist role is a critical function within Ford Credit Canada’s Funding team, focusing on operational precision and exceptional dealer-service skills to ensure compliance and improve processes. Responsibilities Discounting (training will be provided) Discount all offerings in compliance with provincial consumer protection legislation and procedural requirements Ensure new business imaging requirements are met and monitored according to procedural requirements All required contract documentation to be compliant as required by procedure and discounted as required Process all contracts on a daily basis before end of day balancing Provide outstanding dealer service ensuring proper phone etiquette and professional communication with our dealers Review discrepant complex contracts and assist FCGBC team in resolution Contact dealers to effectively review multiple discrepant contracts for immediate corrective action Effectively manage dealer requests in a timely fashion Keep management informed of any backlogs, relief problems, or departmental problems Actively participate in department/team meetings to help promote a positive environment Maintain a positive working relationship with peers and supervision; accepting instruction and assignments; assisting others to accomplish work group objectives Support a culture which ensures a sales mindset is maintained in the Business Centre Ensure procedural compliance in order to achieve "Effective Control" ratings on all Modular Control Review Programs (MCRP), Daily Review Guide (DRG) and GAO audits Utilize Degreed as a platform for personal and professional growth Support diversity initiatives by understanding, respecting and valuing the differences that define employees as unique individuals Demonstrate corporate citizenship by participating in team and community events Embrace initiatives related to Ford OS Behaviours with focus on process improvement – continuous mindset of waste elimination Skills Highschool Diploma Basic knowledge of collections, technology, and customer service Effective multi-tasking and detail oriented Understanding of credit operations and processes Must be available to work a flexible schedule Monday – Friday, up to 6:00PM EST Bilingual (French/English) is preferred Demonstrated relationship management skills Good communication skills, oral and written High level of interpersonal skills to work effectively with others Efficient time management, organizational and follow-up skills Proficient PC Skills (i.e., Word, Excel, PowerPoint, Outlook) Benefits Quarterly Flexible Bonus Rewards program Company Overview Ford Credit is a leading automotive financial services company. It was founded in 1959, and is headquartered in Dearborn, Michigan, USA, with a workforce of 5001-10000 employees. Its website is