[Remote] Director/VP of Care Operations & Transformation

Note: The job is a remote job and is open to candidates in USA. Chamber is focused on transforming cardiology care through innovative technology and operational tools. The Director/VP of Care Operations & Transformation will build and lead care teams, implement AI-enabled care delivery, and ensure operational excellence to improve patient outcomes in a value-based cardiology model. Responsibilities • Recruit, train, and scale care teams that proactively engage patients through outbound and inbound outreach. • Drive excellence in communication, documentation, and value-based outcomes. • Develop workflows for triage, care coordination, education, and escalation. • Lead the adoption of AI-driven outreach, documentation, quality monitoring, and decision support. • Ensure care teams are working at top-of-license, shifting repetitive tasks to automation. • Partner with Product and Data teams to deploy, test, and scale automation that improves efficiency, accuracy, and consistency. • Own day-to-day care operations: performance dashboards, staffing models, QA programs, and capacity planning. • Ensure delivery against contractual SLAs and key payer metrics. • Translate payer requirements into clear operational workflows and accountability structures. • Stand up care teams with the right structure, capacity, and leadership coverage for live operations. • Launch operating standards for outreach, documentation, and quality. • Activate live care programs integrated with Chamber’s platform. • Implement first-wave AI functionality into frontline workflows to demonstrate efficiency gains. • Lead an exec-level performance readout on engagement, capacity, and scalability readiness. Skills • 8–15+ years in healthcare operations (population health, managed care, care coordination, or VBC). • Demonstrated success as tech-forward operator, excited to deploy automation and AI into care delivery. • Proven success building and scaling patient-facing operational teams. • Operational experience translating contracts into repeatable workflows with measurable outcomes. • Strong analytical and systems-thinking mindset — fluent in metrics and continuous improvement. • Excellent communicator who influences cross-functionally with clinical, product, and executive partners. • Passionate about transforming heart health for patients and providers. Company Overview • Chamber Cardio® enables cardiology practices and providers to make the transition to value-based care, ensuring that they are compensated for delivering the right care at the right time. It was founded in 2022, and is headquartered in Washington, District of Columbia, USA, with a workforce of 11-50 employees. Its website is Apply tot his job