[Remote] Director of Training & Learning and Development

Note: The job is a remote job and is open to candidates in USA. Brighton Health Plan Solutions is a healthcare enablement company focused on improving how healthcare is accessed and delivered. They are seeking a Director of Training & Learning Development responsible for overseeing the planning, design, implementation, and continuous improvement of training programs, as well as evaluating trainer performance and developing learning strategies.

Responsibilities
• Leads the training and learning development teams ensuring alignment with business goals
• Design and deliver comprehensive training programs for multiple ops teams, team leaders, supervisors, and managers
• Forecasts training needs to C-suite and VP leadership and anticipates training in advance of onboarding new business
• Create training content on new products, features, service offerings, and internal systems
• Plans and executes learning and development strategies for leaders and employees within the organization
• Maintain up-to-date documentation and resources to instruct staff on operational procedures, policies, and tools
• Ensure training resources and delivery methods are continually updated to meet organizational needs
• Assess employee needs for training and development of staff
• Assess training effectiveness by reviewing and analyzing staff performance metrics to identify areas for improvement
• Define future learning requirements by identifying gaps in knowledge and performance
• Uses reporting and analytical tools to strategize innovative learning methodologies, focusing on learner retention, minimizing knowledge gaps, and identifying training needs per department, team and individual
• Create and maintain training budgets
• Oversee learning curriculum, activities, and resources
• Creatively designs, introduces, and enforces new training and learning development programs
• Builds and maintains relationships with internal and external partners to launch transformative learning programs
• Monitor the execution of both short-term and long-term functional strategies to ensure the success of training initiatives

Skills
• Bachelor's degree in training, learning development, human resource management, or related field
• 5-10 years of experience in Learning and Development or a related field, with a strong track record in designing and implementing training programs
• Health Plan experience required
• Proficiency in leveraging tools to support enhanced learning and Learning Management Systems
• Proven experience managing a team and collaborating with various functional teams
• Understanding of traditional and modern training methods including workshops, instructor-led training, e-learning, and simulations
• Knowledge of Key Performance Indicators (KPIs) relevant to training and learning development functions
• Understanding of training in both live and virtual training environments
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Strong analytical and problem-solving skills to assess training effectiveness and identify areas for improvement
• Experience working with training vendors and managing external training partnerships
• In-depth knowledge of instructional design principles and modern learning techniques
• Ability to adapt to the evolving needs of the organization and innovate in training delivery
• Experience with Learning Management Systems (LMS) and other training technologies
• Master's degree preferred in any of the fields or related fields listed above

Company Overview
• Brighton Health Plan Solutions is a health care company that specializes in health plan management service. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://brightonhps.com.

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