Remote Director of Marketing Operations & Customer Success, Enterprise
Job Overview
We are seeking a dynamic and strategic professional to join our team as the Director of Customer Success & Marketing Operations, Enterprise. This vital position is primarily responsible for steering customer success initiatives, outbound marketing strategies, and operational efficiencies for our B2B SaaS offerings. In this fully remote role, you will collaborate with the enterprise sales team and other key departments, including Product, Marketing, and Business Development, to ensure a seamless customer journey from onboarding through ongoing engagement. Your expertise will be instrumental in leveraging tools such as Salesforce, Iterable, and Zapier to enhance workflows and achieve organizational growth.
Key Responsibilities
Develop and oversee processes for managing partner relationships aimed at achieving revenue targets
Lead the comprehensive customer journey to ensure partner engagement, satisfaction, and retention
Streamline the onboarding process while providing insights on customer adoption and engagement
Establish effective communication channels between the customer success team and partners
Cultivate relationships with partner executives to align with business objectives and drive engagement
Monitor key performance metrics proactively to maintain partner health
Advocate for partners within the organization to ensure their needs are prioritized
Manage operational processes using tools like Salesforce, Zapier, and Iterable to improve efficiency
Collaborate with the sales team on cross-functional initiatives that support revenue generation
Create user support materials, FAQs, and process flows to assist partners with new features
Prepare and present monthly business reports to stakeholders, highlighting performance and insights
Drive outbound marketing strategies with the marketing team to generate leads and enhance brand visibility
Analyze key performance metrics for informed decision-making and strategic improvements
Identify new business opportunities from partner requests and collaborate across teams to develop innovative solutions
Required Skills
Proven leadership experience in managing enterprise-level client relationships
Proficiency with CRM tools including Salesforce, Asana, and Google Suite
Strong background in marketing and sales enablement strategies
Familiarity with operational tools like Zapier and Iterable
Excellent communication skills with a focus on prioritization and attention to detail
Qualifications
BA/BS degree or relevant professional experience
Minimum of 4 years managing enterprise-level clients and stakeholders
Demonstrated success in leading teams within SaaS or recruiting environments
Proven track record of achieving annual revenue growth in SaaS settings
Experience with AI tools such as ChatGPT or Google Gemini is preferred
Career Growth Opportunities
This position offers significant potential for career advancement within a fast-paced SaaS environment. You will have the opportunity to lead strategic initiatives while mentoring team members, thereby enhancing your leadership skills and professional development.
Company Culture And Values
We pride ourselves on fostering a diverse, inclusive, and respectful workplace. Our culture emphasizes collaboration, innovation, and mutual support, creating an environment where diverse perspectives are valued and encouraged.
Compensation And Benefits
Fully remote position based in the U.S.
Occasional travel may be required
Salary range: (120,000 - )140,000
Comprehensive health benefits and flexible working hours
Commitment to diversity, equity, and inclusion initiatives
If you are enthusiastic about making a significant impact and driving partner success in a dynamic SaaS environment, we invite you to apply and join our talented team.
Employment Type: Full-Time
Apply Now
We are seeking a dynamic and strategic professional to join our team as the Director of Customer Success & Marketing Operations, Enterprise. This vital position is primarily responsible for steering customer success initiatives, outbound marketing strategies, and operational efficiencies for our B2B SaaS offerings. In this fully remote role, you will collaborate with the enterprise sales team and other key departments, including Product, Marketing, and Business Development, to ensure a seamless customer journey from onboarding through ongoing engagement. Your expertise will be instrumental in leveraging tools such as Salesforce, Iterable, and Zapier to enhance workflows and achieve organizational growth.
Key Responsibilities
Develop and oversee processes for managing partner relationships aimed at achieving revenue targets
Lead the comprehensive customer journey to ensure partner engagement, satisfaction, and retention
Streamline the onboarding process while providing insights on customer adoption and engagement
Establish effective communication channels between the customer success team and partners
Cultivate relationships with partner executives to align with business objectives and drive engagement
Monitor key performance metrics proactively to maintain partner health
Advocate for partners within the organization to ensure their needs are prioritized
Manage operational processes using tools like Salesforce, Zapier, and Iterable to improve efficiency
Collaborate with the sales team on cross-functional initiatives that support revenue generation
Create user support materials, FAQs, and process flows to assist partners with new features
Prepare and present monthly business reports to stakeholders, highlighting performance and insights
Drive outbound marketing strategies with the marketing team to generate leads and enhance brand visibility
Analyze key performance metrics for informed decision-making and strategic improvements
Identify new business opportunities from partner requests and collaborate across teams to develop innovative solutions
Required Skills
Proven leadership experience in managing enterprise-level client relationships
Proficiency with CRM tools including Salesforce, Asana, and Google Suite
Strong background in marketing and sales enablement strategies
Familiarity with operational tools like Zapier and Iterable
Excellent communication skills with a focus on prioritization and attention to detail
Qualifications
BA/BS degree or relevant professional experience
Minimum of 4 years managing enterprise-level clients and stakeholders
Demonstrated success in leading teams within SaaS or recruiting environments
Proven track record of achieving annual revenue growth in SaaS settings
Experience with AI tools such as ChatGPT or Google Gemini is preferred
Career Growth Opportunities
This position offers significant potential for career advancement within a fast-paced SaaS environment. You will have the opportunity to lead strategic initiatives while mentoring team members, thereby enhancing your leadership skills and professional development.
Company Culture And Values
We pride ourselves on fostering a diverse, inclusive, and respectful workplace. Our culture emphasizes collaboration, innovation, and mutual support, creating an environment where diverse perspectives are valued and encouraged.
Compensation And Benefits
Fully remote position based in the U.S.
Occasional travel may be required
Salary range: (120,000 - )140,000
Comprehensive health benefits and flexible working hours
Commitment to diversity, equity, and inclusion initiatives
If you are enthusiastic about making a significant impact and driving partner success in a dynamic SaaS environment, we invite you to apply and join our talented team.
Employment Type: Full-Time
Apply Now