[Remote] Director of Agentic AI, Virtual Agents & Journey Management
Note: The job is a remote job and is open to candidates in USA. Xcelligen Inc. is seeking a strategic and technically fluent leader to drive the design, deployment, and optimization of Agentic AI systems, Virtual Agents, and Journey Management platforms. This role involves shaping how autonomous AI agents collaborate with humans and orchestrate complex workflows to enhance customer and employee experiences.
Responsibilities
ā¢ Define and execute enterprise-wide Agentic AI strategy and roadmap
ā¢ Design and oversee autonomous, goal-oriented AI agents capable of planning, reasoning, and tool orchestration
ā¢ Establish governance frameworks for safety, compliance, transparency, and ethical AI use
ā¢ Clearly communicate AI capabilities, limitations, and risks to executive leadership
ā¢ Architect and deploy conversational AI solutions (chatbots, voice bots, digital assistants)
ā¢ Lead conversational design, NLU optimization, prompt strategy, and LLM orchestration
ā¢ Translate technical performance metrics into business-impact narratives
ā¢ Present roadmap updates, insights, and results to senior stakeholders with clarity and confidence
ā¢ Map, analyze, and optimize end-to-end customer and employee journeys
ā¢ Implement dynamic journey orchestration that intelligently routes between AI agents and human teams
ā¢ Define measurable KPIs and communicate progress through compelling dashboards and executive reporting
ā¢ Facilitate cross-functional workshops to align business, product, and technical teams
ā¢ Serve as the primary AI thought leader across the organization
ā¢ Build trust with executives, operations leaders, compliance teams, and engineering
ā¢ Lead cross-functional teams with clarity, influence, and strong interpersonal skills
ā¢ Simplify complex AI architecture into actionable strategies and decision frameworks
ā¢ Represent the organization in client meetings, industry events, and executive forums when required
Skills
ā¢ 8+ years in AI, automation, CX technology, or digital transformation
ā¢ 3+ years leading AI/ML, conversational AI, or intelligent automation initiatives
ā¢ Demonstrated experience presenting to executive-level stakeholders
ā¢ Exceptional written and verbal communication skills
ā¢ Ability to translate technical AI concepts into business language
ā¢ Experience influencing senior leaders and driving organizational change
ā¢ Experience deploying multi-agent or autonomous AI systems
ā¢ Familiarity with journey orchestration platforms
ā¢ Experience in creating executive-level AI strategy decks and board presentations
ā¢ Strong facilitation and workshop leadership skills
Company Overview
ā¢ | Achieving mission success through Digital Transformation. Delivering Strategic Solutions to the Federal Government. Xcelligen Inc. It was founded in 2014, and is headquartered in Herndon, Virginia, US, with a workforce of 11-50 employees. Its website is https://www.xcelligen.com/.
Apply Now
Apply Now
Responsibilities
ā¢ Define and execute enterprise-wide Agentic AI strategy and roadmap
ā¢ Design and oversee autonomous, goal-oriented AI agents capable of planning, reasoning, and tool orchestration
ā¢ Establish governance frameworks for safety, compliance, transparency, and ethical AI use
ā¢ Clearly communicate AI capabilities, limitations, and risks to executive leadership
ā¢ Architect and deploy conversational AI solutions (chatbots, voice bots, digital assistants)
ā¢ Lead conversational design, NLU optimization, prompt strategy, and LLM orchestration
ā¢ Translate technical performance metrics into business-impact narratives
ā¢ Present roadmap updates, insights, and results to senior stakeholders with clarity and confidence
ā¢ Map, analyze, and optimize end-to-end customer and employee journeys
ā¢ Implement dynamic journey orchestration that intelligently routes between AI agents and human teams
ā¢ Define measurable KPIs and communicate progress through compelling dashboards and executive reporting
ā¢ Facilitate cross-functional workshops to align business, product, and technical teams
ā¢ Serve as the primary AI thought leader across the organization
ā¢ Build trust with executives, operations leaders, compliance teams, and engineering
ā¢ Lead cross-functional teams with clarity, influence, and strong interpersonal skills
ā¢ Simplify complex AI architecture into actionable strategies and decision frameworks
ā¢ Represent the organization in client meetings, industry events, and executive forums when required
Skills
ā¢ 8+ years in AI, automation, CX technology, or digital transformation
ā¢ 3+ years leading AI/ML, conversational AI, or intelligent automation initiatives
ā¢ Demonstrated experience presenting to executive-level stakeholders
ā¢ Exceptional written and verbal communication skills
ā¢ Ability to translate technical AI concepts into business language
ā¢ Experience influencing senior leaders and driving organizational change
ā¢ Experience deploying multi-agent or autonomous AI systems
ā¢ Familiarity with journey orchestration platforms
ā¢ Experience in creating executive-level AI strategy decks and board presentations
ā¢ Strong facilitation and workshop leadership skills
Company Overview
ā¢ | Achieving mission success through Digital Transformation. Delivering Strategic Solutions to the Federal Government. Xcelligen Inc. It was founded in 2014, and is headquartered in Herndon, Virginia, US, with a workforce of 11-50 employees. Its website is https://www.xcelligen.com/.
Apply Now
Apply Now