[Remote] Desktop Support Analyst: Office of Innovative Technologies - UTK

Note: The job is a remote job and is open to candidates in USA. The University of Tennessee - Knoxville is seeking to hire two IT Desktop Support Technician 3 positions within the Office of Innovative Technologies. This role involves providing desktop and networking support to a diverse range of users, troubleshooting technical issues, and assisting with the installation and configuration of computer systems and software. Responsibilities • Provides desktop and networking support to faculty, staff and students via phone, email or onsite - includes wide variety of hardware, operating systems, software applications, peripherals, etc • Supports users on and off campus, including other IT personnel in units outside OIT • Analyzes technology needs and recommends solutions • Researches technical problems/questions and provides solutions that are efficient and effective • Configures, installs and/or repairs computer equipment including operating systems and applications • Performs other related duties as required Skills • Associates degree in a related field or equivalent related experience • Two years of related desktop experience • Demonstrated knowledge of a wide variety of computer hardware, operating systems, software applications and mobile platforms • Demonstrated customer service skills • Knowledge of networking, DNS/DHCP, and Active Directory • Excellent oral and written skills • Strong problem-solving skills • Strong organizational skills • Ability to work independently as well as within a team • Ability to lead small or special projects • Ability to work evenings and weekends • Ability to lift computer equipment, walk across campus to perform technical support duties, and physically able to sit at a desk all day as necessary to perform job-related duties • Mac OS X and/or Linux skills • Apple ACMT certification • Windows Provisioning Packages/MDT • Microsoft Endpoint Manager Benefits • Career development and coaching • Continued education • An extensive list of development and training possibilities Company Overview • The University of Tennessee is a public land-grant university headquartered at Knoxville. It was founded in 1794, and is headquartered in Knoxville, TN, US, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • University of Tennessee, Knoxville has a track record of offering H1B sponsorships, with 91 in 2025, 101 in 2024, 101 in 2023, 83 in 2022, 77 in 2021, 108 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job