[Remote] Customer Support Expert

Note: The job is a remote job and is open to candidates in USA. GlossGenius is building an ecosystem enabling entrepreneurs to succeed by providing a range of business management tools. The Customer Support Expert will support customers throughout their journey, resolve issues, and advocate for the brand through various communication channels.ResponsibilitiesDeliver best-in-class, personalized support to meet our high standards for customer satisfactionWork with customers to understand their goals and address their challenges through effective ticket responsesMaster your understanding of the GlossGenius product by answering support tickets primarily via phone and textWork with a dynamic team to achieve team company goals such as customer acquisition and retentionEngage with the team to identify areas of opportunity to improve resources: macros, help center, etcSkills1+ year work experience in a customer-facing role, SaaS preferredProven record of driving customer satisfaction and meeting or exceeding performance standardsExcellent written and verbal communication skills, with an ability to adapt to various communication stylesA strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environmentBenefitsFlexible PTOCompetitive health & dental insurance options, with premiums partially covered by GGFertility and adoption benefits via Carrot and KindbodyGenerous, fully-paid parental leave policy401k benefit - employees are eligible to contribute starting day 1 of employmentProfessional Development - employees receive a yearly stipend for approved learning and educational-related expensesPre-tax commuter benefitsDependent Care FSAHome office supportTeam Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the yearCompany OverviewGlossGenius is a vertical SaaS platform for small business owners across the salon and studio space. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://glossgenius.com.Company H1B SponsorshipGlossGenius has a track record of offering H1B sponsorships, with 5 in 2025, 2 in 2024, 4 in 2023. Please note that this does not guarantee sponsorship for this specific role.



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